Operations Apprentice

Employer description:
Red Deer Village is a small but busy, family-owned business located in Stepps, Glasgow. Our key focus is providing exclusive homes for the 50+ community in our residential park. Our holiday park has a Scottish Tourism 5 Star rating. It offers self-catering accommodation for rental as well as touring and tent pitches.

We are seeking a confident individual to fulfil the key role of office assistant in our busy park.

About the Job…
You will be responsible for assisting the office manager in the daily operations of both the holiday and residential parks. You will meet guests from around the world and interact with our over 50’s residents. You will oversee our social media and booking platforms as well as a variety of administrative and clerical tasks. There will be plenty of opportunities to learn new skills.

Duties will include:

• Social media and advertising: Creating social media posts creating blogs, manage park website and third-party booking/advertising sites, e-shots and capture images from around the park. You will become an expert in Adobe 365 and WordPress for these tasks.
• Finance: Process expenses, invoices and payments and accurately using Google Sheets.
• Compliance: Ensuring all servicing, maintenance and training records are kept up to date and shared securely on our Google drive.
• Operations: Administer and liaise with 3rd party for company HR processes using BrightHR Software, ensuring all staff records are kept up to date. Provide administrative support for the Directors and Office Manager as required including scheduling meetings, maintaining calendars, doing research, creating reports or any other tasks as required.
• Customer Service: Using our inhouse Camp Manager Software you will assist with holiday park day-to-day operations, such as create bookings, check in customers and operate online booking system. You will also deal with customer and resident queries/complaints in a friendly and helpful manner. 

Desirable skills and personal qualities: 

• Strong organisational and administrative experience
• Ability to be flexible, adaptable, reliable and innovative
• Time management skills
• Keen attention to detail
• Must be dependable, trustworthy and can multitask
• Customer service skills
• Experience in using Apple computers preferable
• Problem solving

Salary: £10 per hour.

Working week: Monday – Friday, 9am – 5pm (the hours may increase slightly in high season) -- (total of 37hrs a week) -- there will be a requirement to work weekends on a rotational basis in peak season.

Benefits:

• Performance bonus
• Employee discount
• Flexible schedule
• Free parking
• On-site parking
• Transport links
• Company pension

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!