Digital Operations Support Apprentice

Employer description:

For years, Tivoli Group has been a trusted partner to clients in both the public and private sectors, delivering high-quality landscape services across the UK. With a dedicated team of skilled professionals, Tivoli takes pride in creating and maintaining green spaces that inspire, nurture biodiversity, and enhance the environment. At Tivoli, sustainability is at the heart of everything we do. We are dedicated to managing green spaces in ways that protect and enhance our natural environment.

Overview:

Tivoli are currently hiring for a Digital Operations Support Apprentice. Due to continued growth the company are looking for an enthusiastic person who will support all business operations from technical support through our helpdesks to finance support for our customers.

Responsibilities:

• Act as a first responder in supporting our helpdesks working through relevant inboxes and distributing information internally.
• Become a superuser in our CRM system (HIVE). Manage customer databases and log information within this.
• Preparing quotes for customers through HIVE and managing them through this process.
• Working collaboratively with members of the wider team in line with company policies and processes.
• Interacting with customers digitally through Microsoft outlook and through phone. You will manage any enquiries and support this from start to finish.
• Booking and attending meetings through Microsoft Teams.

Desirable skills:

• Customer service.
• Self-motivation, with the ability to confidently work independently.
• Ability to learn new systems and be adaptable.
• A keen eye for detail.
• Confidence with technology, and sound experience in navigating a laptop and the internet is essential.
• Team player.
• Excellent communication and collaboration skills both verbally and written.
• Flexible, enthusiastic, and can-do attitude.

Salary: £18,000 per annum.

Working hours: Friday 8am – 4.30pm.

Benefits:

• Employee friendly environment.
• Career development.
• Competitive pay & benefits package.
• Work–life balance.
• Employer recognition scheme.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!