IT Network Engineer Apprentice

Employer description: 
Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Our approach delivers a premium customer experience at an affordable price for all businesses.

Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy our own dedicated building on Dunston Technology Park. 

Overview: 
We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship.

Responsibilities:

• Maintain a high level of customer service as a primary point of contact in the service desk. 
• Maximise customer network performance by monitoring, troubleshooting problems and outages. 
• Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. 
• Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. 
• Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. 
• Be a true team player, working professionally and constructively with colleagues offering help and assistance. 

Desirable skills: 

• Have a positive and optimistic attitude to work. 
• Good organisation and time management skills with a keen eye for detail. 
• Be a customer experience champion. 

Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. 

In addition, any experience of the following technologies would be beneficial, but is not essential: 

• Cisco Switching, Cisco ASR & ISR Routers.
• Cisco ASA and FTD Firewalls.
• Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site.
• Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela).
• VMware ESXi & vCentre.
• Microsoft Hyper-V, Windows & Linux, Office 365.
• Backup technologies. 

Entry requirements:

• an A-Level in ICT
• OR an International Baccalaureate at Level 3 ICT
• OR a Level 3 apprenticeship in a similar subject
• OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am – 6pm.

Benefits: 

• Healthcare scheme.
• Bike to work.
• Team socials.
• Pension scheme.

Future prospects:

• Career progression 
• Continued training plan
• Personal development 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!