IT Support Apprentice

Employer description:

Arcom offers an extensive range of IT support and business telecoms services including, cloud services, data security, IT consultancy, business mobiles, Business broadband, VoIP telephone systems and unified comms.

Acting as an extension of many organisations’ IT departments, the team at Arcom IT resolves everyday issues professionally and responsively allowing our clients to focus on running their businesses.

Overview: 

You will be working as a member of the Tech Services department. This role provides an excellent opportunity to start your career in IT support. We operate in a flexible and relaxed environment, encouraging our engineers to learn and grow. If you’re looking for a role that offers both remote and on-site work, this could be ideal for you. This is a great opportunity for someone with strong technical troubleshooting skills, excellent customer service, and a desire to grow within a dynamic IT services team.

Responsibilities:

• Provide remote support to customers’ IT and telecom networks.
• Handle support telephone calls and emails directly from customers.
• Work towards a target of first-time fix for all issues.
• Escalate unresolved issues to the 3rd line team in a timely manner.
• Use remote monitoring and management (RMM) systems to identify and address potential issues.
• Record all work within the ticketing system and follow documented processes and procedures.
• Provide remote end-user training where required.
• Maintain internal controls and procedures, providing recommendations for improvements where applicable.

Desirable skills:

• Microsoft 365 administration (Exchange, SharePoint, Intune).
• Desktop support / end-user computing troubleshooting.
• Networking fundamentals.
• Hosted VOIP systems (experience with Gamma Horizon or Avaya would be a big advantage).
• Ideally some experience working for a Managed Service Provider (MSP).
• A full UK driving licence and your own transport are essential, as occasional site visits will be required and you’ll need to comfortably commute to Aldershot.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

35 hours per week, 9am - 5pm.  

Benefits: 

• Annual leave of 21 days, increasing to 25 when you join as full-time employee.
• Company pension.
• If you do any certification outside of your apprenticeship, we pay for cost of exams.

Future prospects:

Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!