The purpose of this role is to ensure the reception desk is organised in an efficient manner, and patients are looked after during their visit to the practice.
What you’ll do at work
Reception:
Answer the telephone in the prescribed manner
Welcome all patients arriving at the practice
Ensure that the appointment system is efficient and accurate
Collect and record patient payments
Administration and finance:
Ensure that patient records are completed correctly before in a secure manner
Complete and return relevant forms for NHS and private schemes within a specified timescale
Encourage prompt payments and chase outstanding debts according to the practice policy
Liaise with dental laboratories, supply companies and other organisations as required
Send out patient recalls
Compile day sheets
Keep the office, reception area and waiting room clean and tidy
Other duties as necessary for the efficient operation of the practice
Undergo training as may be required to develop your skills and abilities
Attend refresher and update training for medical emergencies and CPR
Where you’ll work
82-86 ST. SEPULCHRE GATE DONCASTER DN1 1SD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Day release to Doncaster College.
Customer Service Practitioner Level 2 Apprenticeship Standard.
Requirements
Desirable qualifications
GCSE in:
English (grade 4)
Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience
Other requirements
You must be able to travel to and from work and college.
About this company
Doncaster Dental Centre is a well established practice. You will find a dedicated, well motivated team of Professionals who value the service we offer to our patients.
