Service Desk Engineer Apprentice

About Daxtra Technologies:
Daxtra Technologies is a global leader in high-accuracy, multilingual job and resume parsing, semantic search, matching, and recruitment automation. We help organizations worldwide reduce hiring costs and find top talent efficiently by integrating seamlessly with existing systems. 

With offices in the UK, US, Hong Kong, China, Japan, and Australia, we support over 1,500 organisations, including leading staffing companies, recruitment firms, and talent acquisition teams.

Overview:
As an Apprentice Support Engineer, you will learn to provide first-line technical support to internal and external clients. 
You’ll diagnose software and service issues, troubleshoot configuration and deployment errors, and deliver effective solutions through email, chat, or phone. 

You will learn to diagnose and troubleshoot software and service problems and help our clients install, configure and use our applications and programs. 

Responsibilities: [will include but not be limited to:] 

• Research and identify solutions to software and service issues
• Diagnose and troubleshoot technical issues, including deployment, configuration and setup
• Ask targeted questions to quickly understand the root of the problem
• Track issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to clients
• Refer to internal systems or external resources to provide accurate solutions

What we are looking for: 

• You’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, with confidence and authority.
• Excellent communication skills: 

Ultimately, you will be a person the customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

As an apprentice, we are expecting individuals that are:

• Keen to learn and expand their knowledge and career prospects by working and learning inside a professional, and progressive software and services company. 

Working week:

• 35 hours per week. 
• During your probation you will initially working Monday – Friday, 10am – 6pm. 
• Once you have passed your probation, your hours are flexible.

Salary:
£16,000 per annum. 

Benefits:

• Mentoring scheme throughout apprenticeship
• Luxury office space based in Edinburgh
• Good transport links near the office
• Track record of supporting and promoting apprentices

Future prospects:
Daxtra has a long-standing tradition of hiring internally for "higher roles", which means this job is opening a door for you to progress your career further. 
We currently have ex-apprentices in several other roles including Solution Engineers and Automation Testing Developer.

Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.

At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.

Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.

At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!