Office Support Apprentice

Are you ready to start your career in a dynamic and friendly business environment? Highland Homestyle is looking for an enthusiastic and motivated Office Support Apprentice to join our team!

What you'll be doing:

As our new Office Support Apprentice, you’ll play a key role in the day-to-day running of our busy office. You’ll learn a wide range of skills and gain valuable experience, including:

• Act as the first responder in a helpdesk-based role by answering query tickets raised by customers or potential customers, triage where necessary
• Communicate with customers via Outlook email to provide support, updates, or follow-ups as needed.
• Become a systems expert and use the ‘Adminbase’ CRM system to access and update customer information, follow up on potential leads, manage ongoing customer interactions, communicate with customers and document management.
• Book meetings and manage appointments using the diary function in Adminbase.
• Check if customer transactions have been paid in the Xero system and update records by marking them as paid. Collaborate with finance colleagues to ensure smooth cash flow of the business.

What we’re looking for:

• A positive attitude and willingness to learn.
• Strong communication skills.
• Good attention to detail and time management.
• Basic IT skills (training provided).
• A team player who takes pride in their work.

No previous experience is required – this is the perfect opportunity for a school or college leaver looking to kick-start their career.

Salary: £19,000 per annum.

Working hours: 9am - 5pm Monday to Friday.

Benefits:

• Hands-on experience in a professional workplace.
• Personal and professional development in communication, organisation, and teamwork.
• The chance to be part of a supportive, family-run business with a strong community reputation.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!