Employer description:
With over 25 years’ experience, Golfbreaks are the world’s number 1 rated golf tour operator with over 90,000 5-star reviews. We are renowned for delivering outstanding choice, value and service, whilst providing the reassurance and security of booking with a fully bonded travel company (both ABTOT and ATOL in the UK).
We have 150+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.
Overview:
As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Apprentice plays a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate.
Responsibilities:
- Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation.
- System health monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure.
- Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users.
- Hardware and software tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance.
- Business continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability.
- Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference.
- Project work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed.
- Training and user guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving day-to-day.
Desirable skills:
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Patient and methodical approach when resolving user issues.
- Self-motivated, with a collaborative team-oriented mindset.
- Consistently positive attitude towards all aspects of the role.
- Naturally tech-savvy and an enthusiastic problem solver.
- Excellent time management and the ability to prioritise tasks effectively.
- Eagerness to explore and work with new and emerging technologies.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
9am - 5.30pm
Benefits:
- Competitive salary.
- Generous holiday entitlement.
- Wellbeing days.
- Company pension scheme.
- Private healthcare.
- Perkbox discounts and freebies.
- Development and training opportunities.
- Modern offices based in Royal Windsor including a state-of-the-art golf simulator.
- On the job training and mentoring.
- Allocated apprenticeship learning time (20% off-the-job) or weekly allocated R&D time.
Future prospects:
Possibility of full-time employment.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
