IT Support Engineer Apprentice

Employer description:
Thrive Co-operative Learning Trust is a forward-thinking educational organisation committed to safeguarding and promoting the welfare of children and young people. Operating across multiple schools, Thrive provides a supportive and inclusive environment where staff are encouraged to grow professionally and contribute meaningfully to the success of the Trust.

Overview:

Thrive Co-Operative Learning Trust are seeking an enthusiastic IT Support Engineer Apprentice to join their dedicated IT team. This role offers hands-on experience across all schools within the Trust, supporting staff and pupils with IT services and equipment.

Responsibilities:

• Preparing IT areas and performing daily hardware checks
• Maintaining IT consumables and asset registers
• Providing technical support and resolving IT issues
• Assisting with presentations and equipment setup
• Managing user accounts and password resets
• Supporting reprographics and paper stock management
• Creating ID cards and managing access systems
• Escalating technical issues to senior engineers
• Demonstrating commitment to professional development

Desirable skills:

• Strong communication and interpersonal skills
• Customer service orientation
• Ability to multitask and manage interruptions
• Technical problem-solving abilities
• Familiarity with Microsoft and Google applications
• Experience using IT helpdesk systems
• Team player with a proactive attitude
• Motivated to work with children and young people
• Able to maintain professional boundaries and relationships
• Clear and effective communicator
• Willingness to learn and undertake training

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37 hours per week.

Benefits:

• 23–34 days annual leave + bank holidays + 3 concessionary days
• National terms & conditions aligned with NJC Green Book
• Free staff parking across all sites
• On-site catering available for lunch
• Automatic pension enrolment into the Local Government Pension Scheme (LGPS)
• O2 Open discounts: 25% off airtime plans, 20% off accessories
• Vivup: payroll benefits, wellbeing services & local discounts
• Employee assistance programme with up to 5 counselling sessions
• Access to occupational health services
• Free NHS health checks (Hull-based staff)
• Display screen equipment assessments & free eye tests

Future prospects:

This apprenticeship offers a pathway to a long-term career in IT within the education sector. Successful candidates may progress into permanent IT support roles or further technical training, with opportunities to work across multiple schools and develop specialist expertise.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!