IT Support Apprentice

Birmingham Airport is the UK’s seventh largest with 30 airlines serving over 120 destinations direct and onwards to over 400. We project growth to more than 18m customers a year by 2033 – by which time we will be connected to central London by HS2 trains in just 37 minutes and aim to have become a net zero carbon airport.

Our purpose is: proud of every journey. That means everyone at the airport and the 100 organisations operating on the airport site, take pride in getting customers safely, punctually, and comfortably from A to B. By creating a kind, values-driven environment where everyone feels empowered to bring their best to work, we will retain and develop our people – and deliver on our purpose.

Overview:

You will be reporting to the Senior IT Analyst, offering first line support to the customers of the IT Department.  The duties of the post are wide and varied and may increase as you develop in the work environment, to reflect the gained experience and knowledge.

Responsibilities:

• To offer a support service to the organisation including taking and logging issues and requests from phone calls, web-based forms and from emails, and escalating and liaising with 2^nd/3^rd line support functions and with external service providers as required.
• Taking ownership of calls, liaising with customers as required and tracking calls whilst they are with 2^nd or 3^rd Line support and ensuring they are resolved within their defined SLA.
• To install, configure and support desktops, laptops and other associated devices and peripherals and their related computer hardware and software.
• To deliver great customer service and demonstrate the companies brand values.
• To produce and maintain documentation in line with agreed procedures to defined standards.
• To provide admin support for the IT Services Department including processing orders and stock management (including stationary and other media).

Successful candidates will have:

• Understanding of computer hardware and software.
• Knowledge and practical experience of Microsoft products.
• Awareness of current IT trends and their potential application.
• Confident communication with strong customer service focus, with experience in customer service both face-to-face and over the phone (desirable).
• Ability to work independently or as part of a team.
• Methodical problem-solving skills and confident presentation abilities.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 37 hours a week (9am - 5:30pm).

Benefits:

• Group pension.
• Annual bonus.
• Life insurance.
• Free onsite parking.
• Concession discounts.
• Discounted gym memberships.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!