IT Infrastructure Apprentice

About us:

Advanced Water Company is a trusted omnichannel distributor specializing in unvented spares, serving national and independent merchants, contractors, and online consumers. Renowned for exceptional customer service and technical expertise, we ensure consistent quality and environmental responsibility. Our commitment to staff development, teamwork, and a healthy work environment drives our continued growth and success. We prioritize fair pay, recognition, and career progression, aiming to be the first choice for unvented spares across the UK.

Overview:

A successful candidate will join the IT Team and be responsible for smoothly running and supporting the company’s business systems and data. Information Systems are essential to maintaining the organisation's productivity levels. Under the Head of IT, the successful candidate will become a critical staff member, providing primarily first-line support to users submitting IT Helpdesk tickets, and being a crucial resource in completing IT-related projects. The role will involve face to face, telephone, and Microsoft Teams communication with end users to confirm and troubleshoot problems they are facing. As training in organisational software and systems progresses, the successful candidate will work towards providing elements of second-line support. They must demonstrate teamwork and communication skills when working independently and as part of the IT team, and when working with a variety end users across all departments.

Responsibilities:

• Respond to and escalate IT Helpdesk tickets as appropriate.
• Set up and manage user accounts and company devices per IT procedures.
• Maintain and update software systems including Sage 200, Microsoft 365, and others.
• Ensure timely updates and security compliance across all devices.
• Manage IT inventory and maintain accurate documentation.
• Operate with integrity and assess cross-departmental impact of IT changes.

Required skills:

• Strong interest in technology and ability to self-manage tasks.
• Familiarity with Windows 10/11 and Microsoft Office applications.
• Willingness to learn business processes and systems.
• Team-oriented with effective communication and support skills.
• High integrity, ownership and problem-solving mindset.
• Patient and clear communicator with colleagues and customers.

Additionally, the following experience would be beneficial:

• Basic knowledge of Microsoft SQL, HTML, CSS, or IT networks.
• Quick learner with new systems and technologies.
• Experience or interest in business software and infrastructure.
• Understanding of IT security and data protection principles.
• Exposure to device management tools like Microsoft Intune.
• Ability to contribute to documentation and process improvement.
• UK driving licence and own vehicle, due to the location of the office.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 8:30am to 5pm.

Benefits 

• Company pension scheme.
• 28 days annual holiday.
• Company paid healthcare cash plan scheme.
• Company social events.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!