IT Helpdesk Technician Apprentice

Apprentice IT Helpdesk Technician

Launch your career with Linear Group’s Apprenticeship Programme!

About Us: Linear Group, a major player in the construction and fit-out industry, is expanding its IT team! This is your chance to join a thriving company with a string of successful project wins across Scotland and a strong projected year ahead.

Our Recent Successes:

• 50 Bothwell Street, Office Extension and Refurbishment, Glasgow - £11m
• Skypark Fit-out, Glasgow - £1.5m
• The Fringe Offices, Edinburgh - £5m
• Dunbar Golf Clubhouse & Driving Range - £3.5m
• Glencadam Distillery Visitors Centre & VIP Suite, Brechin - £6m
• PWC Office Fit Out, Aurora Building, Glasgow - £3m

Job Overview: We are now seeking an Apprentice IT Helpdesk Technician to join our Motherwell office. If you have a keen interest in IT, perhaps with qualifications from school or college in a relevant subject, and a robust outlook on life with a determination to carve out a career in this industry, this could be the opportunity for you!

Key Responsibilities:

• Respond to customer inquiries and provide technical support via phone or helpdesk portal.
• Diagnose and resolve technical issues.
• Install and update software.
• Remotely access and troubleshoot hardware or software.
• Follow up with customers to ensure satisfaction.
• Regularly deploy new hardware, including Windows laptops, iPads, and iPhones.

Skills and Attributes:

• Confident
• Motivated
• Organised
• Personable
• Good communicator
• Honest

Does This Sound Like You? The apprenticeship will see you work and study towards SCQF Level 8, earning while you learn as a member of our dynamic team.

Apply today! And start your exciting career journey.

Salary: £16,000 - £18,000 per annum, which can rise to £24,000 per annum.

Working Hours: Monday to Friday, 8am - 5pm (39 hours per week).

Benefits:

• Stay Healthy: Enjoy private healthcare coverage after your probation period, so you can stay in top shape without worrying about medical bills.
• Grow with Us: There's plenty of room to grow and advance in your career over time, with opportunities to take on new challenges and responsibilities.
• Secure Your Future: Benefit from a solid pension plan to help you save for the future while you focus on building your career now.

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!