Digital Support Apprentice

At Spirit Journeys Worldwide, we believe travel is more than just a holiday—it’s a gateway to personal transformation and soulful renewal.

We are looking for a highly organised, proactive Digital Support Apprentice to join our fast-paced team. This role is vital to the smooth running of our operations, especially around travel logistics and daily team coordination. If you're someone who thrives under pressure, hits every deadline, and keeps chaos at bay with a to-do list and a cool head — we want to hear from you!

Responsibilities:

• You will work as first response, managing a central mailbox of all incoming customer enquiries, escalating when required.
• You will become a super user of all our bespoke software packages; SOHO, TO GO and PALISIS. Working collaboratively with colleagues to support customer requests.
• Process customer bookings, create itineraries, process payments and update marketing collateral across bespoke platforms.
• Use bespoke software packages and Excel to review and manage business performance.
• You will be responsible for internal security of customer information by adhering to all GDPR regulations with handling customer information.
• Use collaborative technologies like Microsoft Teams to communicate internally with colleagues and with external customers for handling booking queries.
• Be ready to jump in and support the team wherever needed to keep things running smoothly.

What we’re looking for:

• Impeccable organisational and time management skills.
• Comfortable working under pressure and to extremely tight deadlines.
• A confident multi-tasker who thrives in busy environments.
• Strong communication skills — written and verbal.
• A genuine team player who supports others and keeps things moving.
• Proficiency in Office systems.

Salary: £18,000 per annum.

Working hours: Monday to Friday, 9am - 5pm.

What we offer:

• A dynamic, fast-paced environment.
• Supportive team culture with opportunities to grow.
• The chance to be an essential part of a well-organised, thriving business.
• Company events.
• Company pension.
• On-site parking.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!