IT Apprentice

Employer description:

Welcome to CHS Networks – our philosophy is to use our extensive experience to provide clients with quality services and solutions. Over the years, we’ve tackled many challenges for local businesses which has enabled us to continue to evolve as a forward-thinking company. Our expert team provides professional IT support services in Kent, London, and South East England.

Overview:

We are now looking for an eager candidate to join us as an apprentice. You will escalate any issues but try and ensure they are dealt with before problems occur, as well as resolving and closing cases to customer satisfaction or escalate to the appropriate person. 

Responsibilities:

• Provide a first, and single, point of contact for all supported businesses.
• Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software.
• Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA).
• Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times.
• Provide problem diagnosis, using appropriate support tools and resolution for desktop problems.
• Assign calls to correct third party queues where appropriate.
• Proactively manage customer expectations through either resolution of or updating on progress of their outstanding incidents/requests.
• There is an element of manual handling in this role.

Desirable skills: 

• IT enthusiast / good basic knowledge and understanding of IT.
• Keen to learn and advance your knowledge and expertise in IT.
• A good telephone manner.
• Excellent customer facing skills.
• The ability to work under pressure and as part of a team is essential.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Working week:

35 hours per week, 9am to 5pm, Monday to Friday.

Benefits:

• Great career progression.
• Training courses available.
• Structured mentoring and support.
• On-site parking.
• Great transport links.
• Supportive working.

Future prospects:

CHS Networks is a growing organisation that invests in their employees’ development and personal growth meaning you will receive full on job training. By working hard and demonstrating your ability, drive and commitment throughout your 17-month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!