Digital Support Apprentice

Employer description: 
Glenwood Construction Debt Recovery are a niche debt recovery consultancy specialising in the construction industry with unrivalled success rates. Glenwood provide an industry specific debt collection and dispute resolution service on a no win – no fee basis with customers throughout England, Scotland, Wales, and Ireland. 

We provide a full cycle debt recovery solution from pre – legal, litigation to enforcement. 

Overview: 
We are seeking a reliable and hardworking individual to join our growing business. Based in our at our Head Office in Glasgow, the Digital Support Apprentice’s key focus is to manage a portfolio of outstanding debt and working with all account customers.

This is a fast-paced, varied role. Successful candidates will ensure that all departments are adequately supported so that they can operate effectively. As the first point of contact for the company, we require someone to maintain a positive company image.

Key Duties:

• Create client cases on Microsoft 365 packages
• Loading cases on to our ADEPT bespoke software system
• Making case notes and updates on our ADEPT bespoke system
• Data entry through Microsoft packages and ADEPT internal system
• Weekly case reporting on our internal GDMS System – Linked to ADEPT
• Client contact via Outlook and Telephony system
• Answering inbound calls on Telephony system
• Sales/collections support via Outlook and GDMS system

Requirements:

• Proficient in Microsoft packages and capable of learning new systems
• Strong organisational skills, including the ability to prioritize tasks and to work under pressure
• Be able to multitask
• Attention to detail and high level of accuracy
• Excellent verbal and written communication skills
• The ability to work to own initiative
• Positive and outgoing attitude to work

Working week: 
It is a full-time position working: 

• 9am - 5pm, Monday through Thursday, 
• And 9am - 4.30pm on Friday. 

Salary: £18,000 per annum. 

Benefits:

• Onsite parking
• Progression opportunities
• Open plan modern office
• Office events
• Office incentives

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!