Digital Office Support Apprentice

Employer description:

Systal is a global managed network, cloud and security transformation specialist. We manage complex and tailored technology services for enterprise businesses across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure. We now have an exciting opportunity for an apprentice to join our team in Glasgow. 

As a Digital Office Support Apprentice, you will play a crucial role in ensuring smooth operations across our busy office. You will be providing first-line support across the business while developing valuable skills in office systems, communication, and coordination.

Responsibilities:

• You will be the first point of contact for visitors entering our site. You will issue badges via our state-of-the-art Badge Tooling system and managing access for new employees so they can access our site. Your role will also involve maintaining front door security and promptly escalating any concerns to management
• You will be a superuser in Travelperk, the platform used for booking business travel for our stakeholders. Monitoring shared mailboxes, you will handle travel queries efficiently and ensure all correspondence receives a prompt and professional response
• Collaborating across departments, you will coordinate the shipment of equipment using Microsoft Excel, tracking shipments, addresses, and costs to ensure everything aligns smoothly for our customers
• Using ServiceNow, you will manage timesheets and track task completion times, providing valuable insights to our management team
• In addition, you will use Outlook to organise appointments and meetings for our stakeholders and communicate effectively with colleagues via Team
• Your role will also involve handling incoming calls and directing them to the appropriate departments, along with any ad hoc duties as required

Desirable skills:

• Ability to work within a fast-paced environment
• Ability to prioritise workload
• Impeccable attention to detail
• Proactive with drive to succeed
• Strong communicator 

Salary: £16,000 per annum

Working hours: Monday to Friday, 9am - 5pm

Benefits:

• Unrivalled training and development, ensuring you stay at the top of your field - we want you to be the best in your chosen field and therefore continuously support training.
• Fantastic working environment – our state of the art offices create a positive environment to work in.
• You will get the opportunity to work with like-minded individuals at Systal and we work hard to create a sociable, enjoyable working.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!