Digital Customer Support Apprentice

Employer description: 

Hey there! We’re Manpower, a global leader in recruitment for over 70 years. We’re teaming up with a top IT client in Erskine, and we’re looking for enthusiastic young people like you to join our team as apprentices. This is your chance to learn new skills and start an amazing career!

Overview:

As part of the Customer Support team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual.

Responsibilities:

• Daily helpdesk support by responding to tickets requests from sales reps via Outlook and prioritising requests in order of importance. Ticket requests can include pricing, checking delivery dates for orders etc.
• You will become a user expert in Salesforce which you will use to provide quotations for clients by pricing different packages, discounts and logging business opportunities for sales reps after they have met with the customer on site.
• You will also collaborate with Customer Service colleagues using Teams to provide business updates on sales reps opportunities to advise on revenue, close dates etc.
• Daily use of Microsoft Excel to input business pipelines for sales reps and preparing business reports by evaluating opportunity data from Salesforce. You will provide reporting for sales reps on won and lost opportunities.
• You will monitor the Customer Service Team shared inbox to make sure all requests have been responded to, and service level agreements are being met.
• You will also use PowerPoint when supporting sales reps to include salesforce information on sales in advance of them presenting to clients.
• Use of Clari system to search customer base to see what sales rep is aligned to which customer and you will then align any potential opportunity to the appropriate sales rep.
• You will use Power BI to provide reporting to sales rep on all sales opportunities so they can manage their sales pipeline.

Desirable skills: 

• A proactive attitude.
• Excellent communication skills, both verbal and written.
• Motivation, hard work, and good organization.
• A positive attitude towards work and studies.
• Enjoy working as part of a team and independently.

Benefits:

• Generous holidays: 28 days holiday per year.
• Free onsite parking.
• Free tea/coffee/soft drinks.
• Free onsite gym.
• Onsite café.
• Pension scheme.

Salary: £19,500 per annum

Working hours: Monday to Friday, 9am - 5.30pm

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!