Apprentice Customer Service Advisor

With over 170 dealerships across the UK, Toyota is one of the leading motor vehicle manufacturers. Committed to attracting bright, enthusiastic individuals, into our expanding dealer network, our comprehensive apprenticeship is designed to ensure our dealer network is equipped to meet customer's demands and, keep up to date with ever-evolving technology

The Apprentice Customer Service Advisor co-ordinates parts sales to ensure that customers are always able to have the parts they require when they need them. This involves using the company’s computer system to log stock movements and produce orders.  Liaising with colleagues, developing skills to improve parts sales performance, and dealing with enquiries from both trade and retail customers.

Duties will include:

• Using the company’s sophisticated computer system to log stock movements and produce orders
• Liaising with colleagues and customers.
• Developing skills to improve parts sales performance and dealing with enquiries from both trade and retail customers.
• Using systems, equipment and technology to meet the needs of your customers
• Using a range of questioning skills, including listening and responding in a way that builds rapport
• Understanding the difference between internal and external customers
• Knowing the internal policies and procedures, including any complaints processes and digital media policies
• Understanding the different needs and priorities of your customers and the best way to manage their expectations
• Understanding your role and responsibilities
• Knowing the targets and goals you need to deliver against

Upon successful completion of the apprenticeship, you will gain a Level 2 Retailer Standards qualification.