Customer Service Apprenticeship

What does a Customer Service apprentice do?

Customer Service is at the heart of every part of a retailer’s business. If you are looking for a good entry level route into customer service, then this apprenticeship is for you. Apprentices build a good level of knowledge and skills in all areas of Retailer (dealership) activity which is why they offer so much potential.

You’ll be part of a team delivering the highest level of customer care and satisfaction. You’ll be communicating and listening, building rapport and understanding our customers’requirements.

Example tasks:

• You’ll welcome and greet customers to your Centre and ensure their experience is second to none
• You’ll assist with general showroom activities, be comfortable with the digital showroom, keep data up to date, help manage calls
• You’ll assist the customer with understanding our unique in-car technology
• You’ll also get involved with activities that raise the profile of our Centre, promoting the Toyota and Lexus brands and attracting new customers e.g. events and social media.

The Benefits of Working for Toyota or Lexus

Working for a Toyota or Lexus Retailer as an apprentice is a chance to start a career with us!

You will benefit from structured Academy learning opportunities, and personal development plans. You will be invited to attend exciting events and will be part of a like-minded group of apprentices from right across our UK and Northern Ireland Network.

Our aim is to attract people with different skills and mindsets into our retail network. We want you to apply and stay with us, whilst offering you a structured programme, career path and a nationally recognised qualification. What’s not to love? We look forward to hearing from you.