Employer description:
The Health Foundation is an independent charitable foundation dedicated to improving health and health care across the UK. This organisation stands out for its commitment to fairness, believing that everyone should have access to the same standard of care regardless of background.
Overview:
The IT Operations Apprentice will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries.
Responsibilities:
- Provide first-line support to end-users, resolving basic IT issues related to operating systems, applications, and hardware, ensuring high levels of customer satisfaction.
- Utilize the service desk tool to manage and update support tickets, ensuring all tickets are handled promptly and kept up to date.
- Monitor and maintain compliance with service level agreements, prioritising and escalating issues as necessary to meet SLA requirements.
- Assist in managing user accounts, including creating, modifying, and deleting them as part of the starter/leaver process.
- Help set up and configure end-user devices such as laptops, and mobile devices under supervision.
- Support the management of equipment, consumables, and other supplies, ensuring availability for staff needs.
- Assist in maintaining office technology, including desk setups, meeting rooms, and audio-visual equipment.
- Ensure the inventory of all hardware and software assets, including servers, desktops, laptops, printers, and software licenses are kept up to date.
- Conduct daily checks on equipment and services as required.
- Escalate relevant issues to either internal 3rd line support staff or 3rd parties as required and work with 3rd parties to provide solutions to reported issues.
- Contribute to project work as part of the foundation's overall IT strategy as directed by the leaders within the IMT department.
Desirable skills:
This role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop IT skills.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
37.5 hours per week. The role involves working in the office approximately two days per week, with office hours from 9am to 5:30pm.
Benefits
- Cycle to work scheme.
- Remote/hybrid work.
- Flexi annual leave - buy extra holiday.
- Season ticket loan.
- Enhanced 30 days annual leave.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
