IT Microsoft Support Apprentice

Employer description: 

The Infinigate UK Cloud Sales team is responsible for driving the recruitment, activation and ongoing management of Infinigate Partners (our reseller channel) along with supporting their growth through sales and technical enablement, delivering the associated revenue and profit growth, partner satisfaction and team targets. The team is responsible for owning the overall business relationship with our partners and is the main “face” of the business.

Overview:

The apprentices will essentially be our generative AI Sales Specialist or Copilot specialists if you want to use the Microsoft naming conventions. The role will comprise of three elements:

Reporting: Generating and managing reports daily to ensure the department have a deep understanding of opportunities. It will then be their roles to proactively reach out via email to our existing customers to make them aware of programs we have to help

Customer: The specialists will be required to run regular webinars and/or customer demos to showcase how AI can be used to increase productivity. Essentially the apprentices will become the Infinigate inhouse AI experts! They will also be faced with a basic technical knowledge from customers on how they product can be used and/or how it works.

Marketing: The apprentices will work with Marketing to develop campaigns and social content aimed at showing how Infinigate can help partners and customers with generative AI.

You will have the responsibility of executing the sales enablement and “build-with” strategy for native Microsoft and 3^rd party security vendor services. The role is to be a Microsoft specialist throughout the UK&I business. You will contribute to the overall success of the Infinigate UK&I Partner Team and the attainment of team sales targets, through increasing the number of partners engaging with Infinigate, the frequency of orders and the overall value of solutions sold. You will operate to promote programs, Microsoft updates and promotions between Sales and Marketing out to partners and the internal Infinigate teams.

Responsibilities:

• Overall workload revenue and profit contribution for Azure, responsible for accurate pipeline and sales forecasting.
• Support the creation of repeatable GTM campaigns that are rolled out through the Infinigate Partner Management teams which drive customer frequency and yield.
• Recruit and manage key strategic Azure resellers growing their revenue and profit to agreed targets.
• Provide insight and recommendations which support the development of Infinigate’s Professional and Managed Service offerings.
• Participate in partner education, events and communication programs, encouraging the utilisation of Infinigate’s GROW and EDGE.
• Work with the Microsoft SMC & GPS Channel Sales teams to ensure effective delivery of programs such as the SureStep program.
• Engage with select security vendors to drive repeatable GTM solutions, offers and campaigns in partnership with the Marketing & Product teams.
• Maintain a constant focus on Partner Satisfaction and achievement of Infinigate’s world-class NPS rating.

Desirable skills: 

• Results oriented individual who takes accountability for their own actions.
• An adaptable individual who can effectively work on their own to meet personal objectives.
• A strong team player who shows respect and readily shares knowledge in support of others to meet departmental objectives and targets.
• A passionate learner who proactively develops their knowledge and skills of business offerings.
• Excellent organisational skills to ensure efficient use of resources to maximise business revenues.
• Committed to providing a high-quality experience through maintaining high personal and professional standards, is methodical, analytical and displays a high attention to detail.
• Confident and professional with excellent interpersonal, communication and presentation skills.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week, 9am – 5:30pm.

Benefits:

• 25 days annual leave rising to 28 days with length of service, plus bank holidays.
• Day off on your birthday.
• 2 paid volunteer days per year.
• Additional holiday purchase scheme.
• Electric car purchase scheme.
• Life assurance of 4 x basic salary and group income protection from start date.
• 5% employer matched pension contributions after 3 months service.
• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
• Hybrid working arrangements.
• Employee assistance programme for practical and emotional support.

Future prospects:

Potential full time position upon completion.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!