IT Helpdesk Apprentice

Employer description:

Macrium Software create world-class backup and disk imaging software that’s trusted by millions of IT professionals and home users around the globe. From protecting mission-critical systems in businesses to helping individuals safeguard their personal data, their solutions are built for performance, reliability, and peace of mind.

They are a proud UK-based company with a global reach, that thrive on innovation. They are big enough to be serious, but small enough that every team member makes a real impact. You won’t get lost in a crowd here – instead, you’ll be working directly with passionate developers, technical experts, and a company that truly values learning and growth.

Overview:

They are looking for a motivated and enthusiastic individual to join them as an IT Helpdesk Apprentice. This is a fantastic first step into the tech world, offering hands-on experience supporting both external customers and internal staff with a wide range of IT issues.

You’ll receive full training and one-on-one mentorship, gaining valuable skills in technical support, software troubleshooting, and modern IT tools — including exposure to AI-driven platforms. You’ll also be involved in real IT projects, helping to keep our systems running smoothly.

Responsibilities:

• Responding to customer support queries via phone, email, and ticketing systems.
• Assisting internal staff with IT issues such as setting up accounts, troubleshooting hardware/software problems.
• Helping to troubleshoot and deploy systems on premises and in the cloud.
• Learning the ins and outs of our software so you can provide accurate, helpful advice.
• Learning about all things disaster recovery.
• Working alongside experienced technicians on IT projects.
• Using AI-powered tools to streamline support processes and explore new ways of working.
• Updating internal documentation.
• Shadowing team members.
• No two days are exactly the same — and there’s always something new to learn!

Desirable skills:

• A genuine interest in technology, computers, or how things work.
• Good communication skills — written and verbal.
• Someone who’s reliable, punctual, and organised.
• A team player who enjoys helping others.
• Confidence to ask questions and try new things.
• No previous experience needed — just a willingness to learn and a positive mindset.

This role is perfect for someone who’s enthusiastic, eager to learn, has a friendly and helpful attitude and excited about working in tech.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Working hours:

37.5 hours per week, Monday to Friday, 9am – 5pm

Benefits:

The company believe work should be rewarding — and a little bit fun too! Here’s what you can look forward to:

• Flexible working hours and the option to work from home 2 days per week.
• Monday supermarket deliveries with your favourite snacks and essentials.
• Friday team breakfasts to end the week right.
• Smart-casual dress code.
• After-work social events.
• Annual Christmas party.
• Office perks: bar, arcade machine and chill-out spaces.
• Private health cash plan.
• All bank holidays off.

Future prospects:

All of the company’s former apprentices still work for the company and have gone on to be promoted in to new and exciting roles in the company on successful completion of their apprenticeships with more responsibility, training and opportunities including working from their offices in London and the United States plus salary and benefits enhancements.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!