Employer description:
Founded in 1946, Gerald Edelman is a firm of chartered accountants in London. We advise individuals and businesses in the UK and abroad, providing a range of business advisory and professional services. We advise on all aspects of tax – including capital gains, corporate, inheritance, international, property, VAT, and even HMRC investigations.
In addition, we offer astute business advice and expertise, with specialists in auditing, corporate finance, HR, and wealth management. Gerald Edelman supports the people behind businesses, striving to become their first port of call. Through building real relationships and taking the time to truly understand the goals of our clients, we can challenge and advise them to reach greater success.
Overview:
This role combines first line IT support with a development pathway into Azure cloud technologies, supporting Gerald Edelman's cloud-first efficiency strategy while building foundational technical skills.
Responsibilities:
- Provide front line technical support for users on Microsoft 365, standard IT issues and professional services application support (Accounting, Audit, Tax, etc)
- Assist with basic Azure environment monitoring and maintenance tasks
- Help manage user accounts and permissions in Azure Active Directory
- Support basic troubleshooting of cloud-connected applications
- Assist with hardware setup, configuration, and connectivity issues
- Document common problems and solutions in the knowledge base
- Gradually take on increased responsibility for Azure infrastructure tasks
- Support the implementation of cloud automation initiatives
Required skills:
- Enthusiasm for technology with specific interest in cloud computing
- Customer service orientation and good communication skills
- Problem-solving aptitude and logical thinking
- Willingness to learn and adapt to new technologies
- Basic IT knowledge with eagerness to develop cloud expertise
- Team player mindset with ability to follow established processes
- Detail-oriented approach to documentation and procedures
Development pathway:
- Initial focus on core IT support skills and Microsoft 365 fundamentals
- Progress to Azure Fundamentals (AZ-900) certification within first year
- Gradual involvement in cloud infrastructure projects
- Increasing responsibility for Azure resource management
- Mentoring from senior technical staff on cloud architecture
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
9am - 5.30pm
Benefits:
Lifestyle
- Hybrid working
- Flexible working hours
- 25 days annual leave (plus bank holidays)
- An additional day off to celebrate your birthday
- Summer Fridays
- Bank holiday flexibility
- Enhanced maternity and paternity leave policies
- Regular social events
- Friday lunches
- Perkbox benefits platform
- A variety of committees for you to be a part of, such as, The Gerald Edelman Foundation, Mental Health Committee and The Team Liaison Committee
Growth and development
- Mentoring and buddy schemes
- Study loan (if applicable)
- Bonus scheme
- Potential for salary progression as Azure responsibilities increase
- Comprehensive training package including certification costs
Health and wellbeing
- Option to join our private medical scheme
- Quarterly webinars with WorkLifeWell
- Cycle to work scheme
- Office wellbeing room
- Employee Assistance Programme
- Healthcare cash plan
- Various sporting initiatives including sponsored charity runs and weekly five-a-side football
Finances
- Annual season ticket loan
- Introductory fee for client or recruitment referral
- Professional subscription
- Support for professional examinations
- Life assurance
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
