IT Apprentice

Employer description: 
The Edinburgh Academy is a fully co-educational school. The School consists of a Senior School, Junior School and a Nursery Department. The School is a member of HMC. 
The Edinburgh Academy moved to full co-education across the whole school in 2008. The Junior and Senior Schools are on separate sites, both of which have spacious grounds and sports facilities including extensive playing fields, an all-weather sports area, and a large Sports Hall and Centre.

The Edinburgh Academy is a dynamic and inclusive learning environment where we empower our students to succeed and grow. 

Overview:
We are dedicated to fostering a culture of curiosity, innovation and collaboration, and we recognise that reliable technology plays a crucial role in our daily operations. 

We are now looking for an eager candidate to join us as an apprentice. 

Location: 42 Henderson Row, Edinburgh, EH3 5BL

Program: IT Support Professional - SCQF Level 8

(Please note that we intend to interview for this role on Monday 20th January 2025.)

Duties: [will be to:] 

• Provide first-line technical support to staff and pupils, including troubleshooting and resolving hardware, software, and network issues.  
• Set up, configure, and maintain computers, printers, and other technology equipment across campus.  
• Assist with managing user accounts, permissions, and access control for various systems and applications.  
• Support teachers with classroom technology, including interactive whiteboards, projectors, and other AV equipment.  
• Monitor and manage helpdesk tickets, ensuring timely resolution of issues and communication with users.  
• Assist the MIS Manager in the maintenance, updating, and troubleshooting of the school’s Management Information System (MIS), ensuring accurate and secure data management. 
• Provide support for data administration tasks, including report generation, data imports/exports, and resolving data-related issues to ensure seamless school operations. 
• Document and update technical processes and troubleshooting steps for common issues.  
• Maintain an inventory of IT equipment and coordinate with vendors for repairs or replacements.  
• Collaborate with the IT team on projects to improve and upgrade school technology systems.  

What we are looking for:

• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other standard software.  
• Familiarity with network troubleshooting, Wi-Fi management, and general network security practices.  
• Excellent problem-solving skills and the ability to work well under pressure.  
• Strong communication skills with the ability to explain technical issues to non-technical users.  
• Patience, a positive attitude, and a commitment to giving excellent customer service.  

Salary:
£18,000 per annum.

Working week:
Our core hours are between 8am and 5pm, Monday to Friday. 
Total: 40hrs a week. 

Benefits are:

• Access to onsite gym
• Employee Assistance Programme
• Employee Benefits Programme, including discounted access to health insurance, financial well-being products, cycle to work and electric car schemes as well as discounts to a number of major retailers

Future prospects:
What comes next will be discussed upon successful completion of the Apprenticeship. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information: 
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!