Digital Support Apprentice

Employer description:

Rouken Bio provide their global customer base with in vitro research services across the therapeutic areas of inflammation, auto-immunity, immuno-oncology and oncology. Backed by brilliant minds, their high-quality data accelerates customers’ drug discovery journeys to the clinic. From their beginnings in 2015, to their current vision of being the most trusted research partner to biotherapeutic innovators, we prioritise sustainable growth. 

Overview:

This is a company who have supported 2 QA Apprentices before, so you are in safe hands! As a Digital Support Apprentice, your role is varied, hands-on, and ideal for someone who enjoys being at the heart of a busy, people-focused workplace. This role requires strong communication skills, a proactive attitude, and a collaborative spirit, as you’ll be working closely with colleagues across all levels to keep things running efficiently.

Responsibilities:

• First point of contact for Rouken Bio’s internal and external customers, responding to queries or passing to appropriate colleagues to assist.
• Becoming a superuser of Neve (independent system operator and planner) which you will use to access Rouken Bio’s asset register to management inventory and respond to ticket requests in relation to a need for office equipment.
• Booking rooms as required for the Senior Leadership Team, including board and company meetings as well as assisting the CEO with diary management and manage the online meeting room diary via Microsoft Outlook for the Senior Leadership Team where required.
• Collaborating with contractors to support the approved MS Excel contractor list, requesting and updating records with most up to date liability insurance information.
• Supporting onboarding processes for new starts, ensuring workspaces are set up and ready for their arrival and tracking information on CMap (a project management tool).
• Arranging transportation of guests to/from the building when required.

What skills/qualities should you have?

• Strong organisational and time management skills, with the ability to manage multiple tasks and priorities.
• A proactive and self-motivated attitude, with a desire to grow and progress within a supportive team.
• A natural ability to support others, both in daily tasks and in maintaining a positive work environment.
• A high level of discretion and professionalism when handling sensitive or confidential information.
• Open to feedback. 

Salary: £22,932 per annum

Working hours: Monday to Friday, 9am – 5pm

Benefits:

You will get the chance to learn, grow, develop, and enhance your career within a biotechnology company at the forefront of drug development strategies. In addition, the company offers the following benefits package:

• Flexible working.
• On-site car parking.
• Free healthy snacks.
• Yearly Audible subscription.
• 32 days holiday per annum (inclusive of public holidays) which increases to a maximum of 37.
• Refer a Friend scheme.
• Death in Service benefit which includes access to a 24/7 virtual GP.

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. 

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!