Digital Support Apprentice

Employer description:

Walker Love provide professional services to a range of court users, financial services institutions, public sector bodies and government agencies. Employing circa 135 staff across 6 offices throughout Scotland and holding the Silver Investors in People (IIP) Accreditation, we are committed to offering a highly rewarding employee experience.

Overview:

We are looking for a dynamic and motivated Digital Support Apprentice who enjoys working in a challenging, fast-paced, people centric environment. You will be based in the Paisley office site but may be required to provide support across the wider business. You will have regular contact with the Sheriff’s Officers and Finance for escalating wider queries but will be the main point of contact for client services. The jobholder will contribute to the continuous development through flexibility, and adaptability to meet business requirements.

Responsibilities:

• You will become a key digital support staff member, for all staff, sheriff officers and clients, working collaboratively across this network. This will include processing standard requests, problem solving to investigate issues, as well as reviewing site functionality.
• In this role you will become an expert user in Power9 their finance reporting system and CaseFlow their case management system. You will have an advanced level of access to reconcile customer account balances, provide information requests, and investigate issues and queries.
• You will work collaboratively across teams being the first point of contact to support others in the organisation to understand specific features of these packages, and how to use them for record keeping, finance requirements and case support.
• You will be given access to Microsoft SharePoint, allowing you to manage and support requests, relating to project and training reports.
• You will become a super user in both CaseFlow and Power9, over the duration of your apprenticeship, leading to an expert level of knowledge which you will be required to share with other end users across the organisation.
• You will utilise all aspects of the Microsoft Office Suite to an expert level. Using this suite, you will contribute to reporting for incoming client files, preparing legal documentation, generating client specific reports and invoicing.

Desirable skills:

• Good foundation knowledge of Microsoft Office Suite.
• High standard of processing and numeracy.
• Strong keyboard skills.
• Can work well under pressure.
• Ability to provide excellent customer service.
• Keen to learn and take control of own development.
• An interest in digital systems.
• Excellent communicator at all levels.
• Computer literate.
• Good team player.

Salary: £13,741 per annum.

Working hours: 35 hours per week, Monday to Friday.

Benefits:

• Company events.
• Company pension.
• Gym membership.
• Referral programme.
• Wellness programmes.

Future prospects:

Potential for a permanent role to be offered at the end of the 12 month FTC depending on the position of the department and the attitude of candidate.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!