Digital Support Apprentice

About Ezoo: 
EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years

We offer a fully digital experience – choose your car, choose your term, delivered to your door.

We have offices in Coventry and Glasgow serving across England, Wales, and Scotland. Our fleet has grown to 175 cars with our focus to be THE best Premium electric car Salary Sacrifice, Subscription and Lease provider in the UK.

Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability whilst growing to become a truly household name. 
This is a challenging combination, but one we're embracing in the next stage of our journey. 
And that's where you come in...

Overview:
You will be joining a dynamic team serving Businesses and their Employees

You will be a key individual responsible for all sales outreach and administrative support behind the EZOO team to create lead generation

We are creating a new element to this role to expand our offering to our existing customers who are already in our cars, to offer them the opportunity to save money by taking a new car via Salary Sacrifice where the opportunity permits them to do so

Location / Address:
Edison Hub, 100 Carnegie Road, Hillington, Glasgow, G52 4JZ

Responsibilities: 

• You will become a “systems expert” on our CRM system, ZOHO
• Manage and maintain ZOHO - data entry, lead management, maintain data quality standards.
• Supporting the chasing and workflow management process for customers, including, cancellations and swapping, supporting to be retained on the EZOO product set
• Using Microsoft Excel for data entry and building database
• Use Microsoft Exel to compile reports
• Using Microsoft Outlook - provide full account management including calendar management, scheduling, and attending customer meetings, distributing actions
• Be a first responder to customers – for retention and growth
• Use outbound recruitment data and sourcing tool “Leadoku” for research, responding to queries and handing initial inbound queries
• Use Microsoft Word to create and format documents
• Use Microsoft PowerPoint to create and format presentations for clients
• Work with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, order processing and foster a continuous improvement in our service and adaptability to a business’s ever-changing needs

What we are looking for: 
Required skills: 

• Comfortable using Office 365 applications
• Passion for customer service – enjoys talking to people
• Excellent written, verbal and listening skills
• Attention to detail
• Ability to work in a fast-paced environment and be adaptable

Working week: 
Monday - Friday, 8:30am - 5pm. [40hrs a week] 
(there is flexibility to work a Saturday and will gain time off in lieu)

Salary:
£18,000 per annum. 

Company Benefits:
We want to take you on the journey with EZOO and build a team that grows together with everyone feeling valued. In addition to a competitive salary, we offer the following benefits:

• Salary sacrifice electric car from EZOO (Subject to age and salary)
• Learning budget every year to encourage your personal development
• Summer Social and Christmas Party every year
• Birthday and milestone gifts
• Regular performance reviews and based on performance, great career development opportunities as the business scales
• 20 days holiday + bank holidays

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

There is strong potential you will gain full time employment after the apprenticeship is successfully completed.

Important information: 
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!