Throughout
Volkswagen we have a rigorous commitment to quality and excellence. Our
products are highly acclaimed, our processes for distribution and support
services are world class and we have some of the most technologically advanced
resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.
Parts Advisor Apprenticeship
Role
The Parts
Department is at the heart of our operations. Our Parts Advisors are
responsible for the stock control of a wide range of vehicle parts and
accessories. This includes the ordering, selling, and managing of stock to
ensure that we meet the needs of our trade counter customers and to guarantee
that our workshop team have the parts and accessories that they need to
complete their daily tasks.
Your duties will
vary from day to day and could include:
·
Providing
advice to customers who are having problems with their vehicles.
·
Taking
sales orders from customers both face to face and over the phone.
·
Stock
control for vehicle parts and accessories.
·
Maintaining
an ordered stock room.
·
Raising
invoices for parts sold.
·
Liaison
with internal teams to ensure the correct stock is place at the right time.
We are looking for
an enthusiastic, hardworking individual to join our team and embark on a long term
career, with excellent earning and progression opportunities once you complete
your apprenticeship.
Training provided:
Training will be
delivered using a combination of virtual classroom remote learning and
face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers
will guide you through the training programme using a combination of
e-learning, classroom learning and practical application.
In the workplace,
your personal, dedicated mentor will support your continued learning as you
apply the skills and knowledge you have gained through the remote sessions and
at the Volkswagen Group National Learning Centre.
This is a fully
rounded training experience where you will build life skills that last and gain
both apprenticeship qualifications and brand certifications.
On successful completion of the one year
programme, you will receive the following:
·
Level 2 Customer Service Practitioner
Standard
·
Brand specific certifications
Scotland, Northern Ireland,
Wales: Framework
·
Level 2 /
Level 5 Customer Service Apprenticeship
·
Brand specific
certifications
Desired skills
Our ideal candidate
will be methodical in their way of working and be able to demonstrate precise
attention to detail.
As a central point
of contact for both of our internal and external customers you will need to
have excellent communication skills. You also should be IT literate (although
full training will be provided).
We are looking for
people who are passionate about our industry and our brand. Some of the
personal skills that you should think about showing us in your application are:
·
Enthusiasm
and willingness to learn
·
Teamwork
·
Strong
communication
·
Customer
Service
Future prospects
Volkswagen Group
(VWG) is one of the UK’s largest car retailers encompassing premium brands such
as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body
and Volkswagen Commercial Vehicles. This network of retailers spans the UK,
providing a wide range of career opportunities.
Once your
apprenticeship is complete, you will continue your learning journey and you
will have the opportunity drive your career forward. Once qualified, the
earning potential for a Parts Assistant is in excess of £20,000, so it is worth
considering the future opportunities beyond the apprenticeship. Some of our
apprentices have gone on to become team leaders and managers within the retail
network or even joined our team at Head Office in Milton Keynes.
Minimum entry requirements
GCSE
grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.
In Scotland, applicants
must have or be predicted to achieve Scottish National 5 Grades A - C or above
in English, Maths and either a Science or Technical subject.
'Equivalent' grades
include:
·
BTEC
first diplomas and certificates
·
OCR
Nationals
·
Key
Skills Level 2
·
NVQs
·
Essential
Skills (Wales)
·
Functional
Skills Level 2
·
Core
Skills (Scotland)
We accept predicted grades and conditional offers can be
made based on predicted grades.
Please note:
As
part of our commitment to Diversity, Equality and Inclusion, all applications
are automatically anonymised by our recruitment system. This is with the aim of
realising our ambition to have a workforce that is reflective of the community
we serve and eliminating unconscious bias, allowing employees to be appointed
based on their talent, skills, and experiences regardless of ethnicity, gender,
sexual orientation, or any other protected characteristic.
Please do not contact the retailer directly. Inspiro
Learning carry out the full recruitment service for this employer. Due to the high number of applications, we
cannot provide a timescale on when you are likely to receive a response. As
most of our roles are recruited for on an ongoing basis, we will contact you if
you are successful at progressing to the next step. It is not possible for us
to contact every applicant individually. If you have not heard back on a
specific vacancy but find another opportunity that is of interest to you, we
welcome an additional application.
