Trainee Disabled Students Allowance (DSA) Needs Assessor (East Of England)

Trainee DSA Assessor

Location: East of England

Hybrid Working

Capita deliver high-quality DSA needs assessments which enable students with disabilities or other health conditions to access the specialist equipment and support they need to fulfil their potential at university or college.  

The role involves preparing for and undertaking DSA needs assessment meetings remotely (by phone or video call) and face-to-face as required based on customer demand, and completing DSA Needs Assessment Reports for students in Higher Education who are in receipt of Disabled Students' Allowances (DSA's) in accordance with the appropriate regulations, timeframes, and guidance.  

This role is a hybrid position with travel to regional offices for face to face assessments when needed. We're currently looking for ambitious individuals to join our team covering the East of England. This will be a hybrid role, working from home but travelling as required.

What you'll be doing:

• Holding a structured meeting with an individual, conducted face-to-face or remotely to identify appropriate study and support strategies to facilitate participation in their study activities including, where appropriate, non-medical helper (NMH) and travel support 
• Evaluate the suitability of, and offer advice on appropriate hardware, software, assistive technology and other aids for each individual. 
• Produce formal written needs assessment reports in an appropriate format and in accordance with relevant guidance and Key Performance Indicators (KPIs) 
• Respond to post-assessment queries received from the customer or relevant Funding Body within the required time. 
• Conduct a review of a customer's needs when requested. 

What we are looking for:

Essential 

• Ability to plan, prioritise and organise own workload  
• Excellent inter-personal, verbal and written communication skills  
• Advanced IT skills  
• To be proactive in undertaking continuing professional development  
• Pragmatic approach to problem solving   
• Ability to work under pressure to constant deadlines 
• Flexible, punctual and reliability 
• An understanding of the need for and importance of confidentiality and privacy 

   

Desirable 

• Educated to degree level or equivalent 
• Knowledge of DSAs provision/support  
• Knowledge of assistive technology software  
• Disability related experience would be advantageous; however, full training will be provided with a commitment to undertaking a required number of continuous professional development training sessions to keep abreast of changes in the sector and to ensure up-to-date knowledge of relevant assistive technology (AT). 

   

About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.

What's in it for you?

• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You'll get the chance to follow your chosen career path anywhere in Capita.

You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email at [email protected] or call 07784 237318 and we'll get back to you.