Location: Edinburgh, Leeds, Bristol, Birmingham, Chester, Cardiff, Manchester
Salary: £25,000 starting salary plus fantastic benefits as well as £8,000 shift
allowance
Closing Date: 9 March 2025
Working Hours: Full-time (The role includes you working a 24 x 7 shift pattern, 365
days a year)
Imagine what’s next. Imagine a career
in pioneering technology IT support, where you’ll impact millions of lives and
Help Britain Prosper. Make it real. Apply now for our Technology Service
Support apprenticeship programme.
Help us empower our people and
Help Britain Prosper
Lloyds Banking Group is dedicated to
delivering high-quality apprenticeship experiences, ensuring that everyone has
the opportunity to reach their full potential.
This is an opportunity to learn skills,
gain a qualification and earn a salary, all while playing an important role in
shaping finance as force for good.
Be a key player in our support
transformation. Learn new skills, bring your ideas to life on and help us power
up better, faster, and safer ways to support our customers. With endless growth
opportunities, grab the chance to start a career that means something.
Working Pattern
Initially, working in the office will
be required for most of the time as you settle into your role. Later on, aim to
transition to a hybrid working model, where you will be expected to be at your
base location for a minimum of two days per week. This arrangement will require
approval from your line manager.
1.
Shift Duration
and Timing:
·
Day Shift: 6:45 AM to 7:00 PM
·
Night Shift: 6:45 PM to 7:00 AM
2.
Shift Distribution:
·
4 week rolling
shift pattern, each shift lasting 12 hours 15 mins with a 2-hour break.
·
These shifts
will include both day and night shifts including weekends and bank holidays
3.
Weekend Shifts:
·
2 consecutive
weekends per month (Friday,
Saturday, Sunday: days, Friday, Saturday Sunday: nights)
During your initial two weeks at Lloyds
Banking Group, you will be assigned to day shifts as part of the induction
program. Specific hours will be communicated upon the completion of the
recruitment process. Following this induction period, you'll transition to a
rotational shift pattern to commence your learning.
What you’ll learn
Are you passionate about
technology and dedicated to keeping the UK's largest retail bank operational
all year round? If so, our IT 24x7 Incident Operations team could be the
perfect fit for you.
During this two-year apprenticeship,
you will specialise in first-line event and alert management within our 24x7
Incident Operations function. This role offers the opportunity to immerse
yourself in various technology and process disciplines, including IT Incident,
Problem and Change Management, Windows, Cloud platforms, Mainframe, and
more.
You'll be making a real impact on
millions of customers, businesses, and communities.
As part of your Level 3 apprenticeship, you will cover topics such
as:
·
Programme development lifecycles
·
Effective
communication and team working
·
Problem solving
·
Logic and data
structures
·
IT solutions
components (including how hardware and software components work together)
Why Lloyds Banking Group?
We’re the UK’s largest digital bank,
with 22 million digitally active customers. But we’re just getting started.
That’s why we’re investing up to £3bn each year in cutting-edge tech like AI
and cloud technology. We’re transforming our business in countless ways, from
Fintech collaborations to creating a tech-driven learning culture.
What you’ll need to apply
·
GCSE (or equivalent) at grade 4-9 in
both Maths and English (language and / or literature)
These grades can be predicted,
but any offer made to you will be conditional upon successful achievement of
these qualifications.
·
You’ll need to be at least 18 years old
on 1st September 2025.
Whilst we welcome candidates who have a
degree, this cannot be in a field related to the apprenticeship due to a
crossover in learning. We’ll request a copy of your degree module transcript to
review if your degree may contain prior learning.
About working for us
Our focus is to ensure we're inclusive
every day, building an organisation that reflects modern society and celebrates
diversity in all its forms. We want our people to feel that they belong and can
be their best, regardless of background, identity or culture. We were one of
the first major organisations to set goals on diversity in senior roles, create
a menopause health package, and a dedicated Working with Cancer initiative. And
it’s why we especially welcome applications from under-represented groups.
Important information
Due to Home Office requirements
regarding Skilled Workers, we’re unable to accept applications for visa
sponsorship for our apprenticeship roles as the proposed salary for the role
does not meet the minimum threshold – if this situation applies to you, please
consider looking for other vacancies which may be more suitable.
Salary
You will join us on a fixed
apprenticeship salary. Upon successful completion of the apprenticeship, you
will be re-graded, with your pay range consistent with the job family for your
business area.
We also offer a wide-ranging
benefits package, which includes:
·
A generous
pension contribution of up to 15%
·
An annual bonus
award, subject to Group performance
·
Share schemes
including free shares
·
Benefits you
can adapt to your lifestyle, such as discounted shopping
·
154 hours holiday per year + 56 hours
Bank Holiday entitlement.
·
A range of
wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of
becoming part of our 24x7 Incident Operations team, get in touch. We’d love to
hear from you.
The closing date to apply for
this opportunity is 9th March 2025.
Our roles generate a lot of interest and occasionally we need close for applications earlier than originally advertised. If you think working with us could be right for you, please apply now and see where an apprenticeship with us can take you!
