Responsible for all aspects of service delivery across their assigned customer accounts. The Technical Services Manager is aligned to a large Capita Customer based in Dublin City Centre. The role is Hybrid with 2-3 days per week in the office and the remainder home working.
Duties of the role include:
- Responsibility for the technical management of 3rd party technical resources
- Ensuring incidents and requests assigned to Level 2 and Level 3 teams are resolved according to agreed service levels
- Co-ordinate the activities between the Technical Teams and third-party vendors in the resolution of such incidents
- Ensuring the timely and efficient implementation of approved changes
- Responsible for maintaining the overall health of the managed service infrastructure
- To build and maintain collaborative relationships with technical delivery teams and external suppliers
- Ownership of call response and resolution
- Responsible for managing the availability of the services
What we are looking for:
- Proven track record of managing an infrastructure related ICT service
- Experience in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization), Exchange and content filtering technologies, enterprise level backup solutions (Commvault) monitoring (SolarWinds) and Citrix application delivery
- Experience of managing call response and resolution
- Experience of technical team management and work allocation
- Experience of ITIL standards and procedures
- Change, release, problem, incident and capacity management experience
- Experience in interaction and reporting for senior management and customers
- Experience of management of large managed services
What's in it for you?
- A competitive basic salary
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.
What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.
