Employer description:
Ongo Homes Ltd is the largest provider of housing and community services in North Lincolnshire. Established in 2007, the company is dedicated to improving the lives of local communities through its social business model. Ongo Homes offers a wide range of services including housing management, maintenance, repairs, roofing, and locksmith services. With a strong commitment to social work, all profits are reinvested into community initiatives to support families and individuals in achieving happy, healthy, and successful lives. The company is headquartered in Scunthorpe and employs over 235 staff members.
Overview:
As our Software Engineer Apprentice, you will aid with providing a support and maintenance service in particular relating to all software owned by the group. You will also undertake a learning programme to develop your skills and understanding in relation to software support, maintenance and development enhancing your knowledge.
Responsibilities:
- Helpdesk Support: Respond to helpdesk traffic via all communication channels, maintaining high standards of customer service by considering impact, priority, and severity. Handle helpdesk incidents and service requests in accordance with service level agreements and customer standards.
- Troubleshooting: Confidently approach helpdesk cases using knowledge gained from triage to diagnosis and resolution, adhering to internal policies and procedures. Diagnose IT faults through troubleshooting techniques and tools.
- User Administration: Assist with user administration for all software, including managing starters, leavers, and transfers. Address audit findings to ensure accuracy and compliance across software systems.
- Customer Support: Establish professional working relationships to enhance the customer support journey, utilising communication and troubleshooting skills to guide customers through the support process, keeping them informed and setting clear expectations.
- Software Knowledge: Build technical and operational knowledge of all software to provide effective guidance and support to the business.
- Change Management: Review, plan, test, and implement minor software changes in line with change management procedures. Assist in testing IT functions of software upgrades, ensuring user acceptance testing standards are upheld.
- Security and Confidentiality: Uphold internal security and acceptable use policies, maintaining confidentiality at all times.
- Continuous Development: Invest in continuous personal development, staying updated with industry standards and technological advances relevant to the organisation.
Desirable skills:
- Have an overall ICT awareness of software and demonstrate a passion for the sector.
- Can demonstrate an understanding of basic aspects of ICT with some experience in an ICT setting/learning environment.
- The ability to prioritise and multitask with several diverse requests at any one time.
- The ability to communicate openly and with ease to all customers and stakeholders.
- Ability to perform well in a high-pressured environment.
- Self-motivated and innovative, with a passion for personal development.
- Demonstrate initiative and accountability in their daily operations.
- To ability to understand and implement clear directions.
- Naturally solution orientated.
- An understanding of social housing is desirable.
Entry requirements:
- The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider
- OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test
- OR a BTEC Diploma in IT and a successful completion of our aptitude test
- OR 2 years’ experience in a relevant role and successful completion of our aptitude test
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
37.5 hours per week.
Benefits:
- Competitive Pay: Ongo ensures fair and competitive salaries for all employees, irrespective of gender, race, ethnicity, or disability.
- Pension Scheme: Employees have access to a robust pension scheme to help secure their financial future.
- Healthcare Plans: Comprehensive healthcare plans are available to support employees' health and well-being.
- Agile Working: Flexible working conditions to promote a healthy work-life balance.
- Professional Development: Opportunities for continuous personal development and training to keep up with industry standards and technological advances.
- Supportive Work Environment: A culture of support and inclusivity, with a focus on equality, diversity, and inclusion.
- Paid Sick Leave: Employees receive paid sick leave to ensure they can recover without financial stress.
- Holiday Allowance: Generous holiday allowance to ensure employees have ample time for rest and relaxation.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
