ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.
Customer Service Advisor Apprenticeship Role
The Service
department is vital to the success of our business. Our Customer Service Advisors
play a pivotal role in delighting our customers and encouraging their continued
loyalty.
This is a varied
role where you will work with all departments bringing a friendly and energetic
approach to your daily work.
Every day is
different within the Service Department so the role will vary. Some duties on a
day-to-day basis may include:
·
Customer
Service: Arranging bookings and appointments, talking to customers both face to
face and on the phone, communicating with the customer throughout the time that
their vehicle is with us.
·
Administration:
Completion of relevant paperwork for customer service and centre records,
preparation of invoices, processing of warranty claims.
·
Teamwork:
Liaison with all the relevant departments including workshop and management to
deliver an amazing customer experience.
·
Promotion:
Assisting with the sale of accessories and service plans.
We are looking for
an enthusiastic, hardworking individual to join our team and embark on a long term
career, with excellent earning and progression opportunities once you complete
your apprenticeship.
Training provided:
Training will be
delivered using a combination of virtual classroom remote learning and
face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers
will guide you through the training programme using a combination of
e-learning, classroom learning and practical application.
In the workplace,
your personal, dedicated mentor will support your continued learning as you
apply the skills and knowledge you have gained through the remote sessions and
at the Volkswagen Group National Learning Centre.
This is a fully
rounded training experience where you will build life skills that last and gain
both apprenticeship qualifications and brand certifications.
On successful completion of the one year
programme, you will receive the following:
·
Level 2 Customer Service Practitioner
Standard
·
Brand specific certifications
Scotland, Northern Ireland,
Wales: Framework
·
Level 2 /
Level 5 Customer Service Apprenticeship
·
Brand
Specific certifications
Desired skills
Our ideal Customer Service
Advisor apprentice will be an outgoing, confident, and approachable problem
solver who can deliver excellent customer service.
We are looking for
people who are passionate about our industry and our brand. Some of the
personal skills that you should think about showing us in your application are:
·
Enthusiasm
and willingness to learn
·
Teamwork
·
Strong
communication
·
Customer
Service
Future prospects
Volkswagen Group
(VWG) is one of the UK’s largest car retailers encompassing premium brands such
as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body
and Volkswagen Commercial Vehicles. This network of retailers spans the UK,
providing a wide range of career opportunities.
Once your
apprenticeship is complete, you will continue your learning journey and you
will have the opportunity drive your career forward. Once qualified, the
earning potential for a Customer Service Assistant is between £20,000 and
£30,000, so it is worth considering the future opportunities beyond the
apprenticeship. Some of our apprentices have gone on to become team leaders and
managers within the retail network or even joined our team at Head Office in
Milton Keynes.
Minimum entry requirements
GCSE
grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.
In Scotland, applicants
must have or be predicted to achieve Scottish National 5 Grades A - C or above
in English, Maths and either a Science or Technical subject.
'Equivalent' grades
include:
·
BTEC
first diplomas and certificates
·
OCR
Nationals
·
Key
Skills Level 2
·
NVQs
·
Essential
Skills (Wales)
·
Functional
Skills Level 2
·
Core
Skills (Scotland)
We accept predicted grades and conditional offers can be
made based on predicted grades.
Please note:
As
part of our commitment to Diversity, Equality and Inclusion, all applications
are automatically anonymised by our recruitment system. This is with the aim of
realising our ambition to have a workforce that is reflective of the community
we serve and eliminating unconscious bias, allowing employees to be appointed
based on their talent, skills, and experiences regardless of ethnicity, gender,
sexual orientation, or any other protected characteristic.
Please do not contact the retailer directly. Inspiro
Learning carry out the full recruitment service for this employer. Due to the high number of applications, we
cannot provide a timescale on when you are likely to receive a response. As
most of our roles are recruited for on an ongoing basis, we will contact you if
you are successful at progressing to the next step. It is not possible for us
to contact every applicant individually. If you have not heard back on a
specific vacancy but find another opportunity that is of interest to you, we
welcome an additional application.
