About the FCA:
There are few jobs where you can make a real difference to the 2
million people who work in the UK Financial Services industry, the 40 million
consumers of financial products and the stability of our economy as a whole.
From regulating Consumer Credit to driving action on Foreign Exchange
manipulation or helping strengthen accountability in the banking sector, the
FCA is working with the industry to protect consumers, ensure the integrity of
the UK financial system and promote fair and effective competition. Our remit
has expanded significantly since our creation in 2013, with the number of firms
we regulate growing from 23,000 to nearly 45,000. We oversee conduct across the
full span of the financial sector from global investment banks to high street
payday lenders. We do this by working with consumer
groups, trade associations and professional bodies, domestic regulators,
international partners, and a wide range of other stakeholders.
About the role:
The role requires a balance of offering excellent service, with an
investigatory mind-set. You will be curious, able to gather relevant
information, be resilient and able to work to service level agreements, using
your own judgement and building relationships across the organisation.
We hire Senior Financial Service Customer Advisor apprentices into our
Supervision Hub which is based within our Authorisations Division.
The key responsibilities of the role will include:
•
Responding to consumer calls on a wide range of
financial issues
•
Liaising with other FCA staff to resolve complex
queries
•
Drafting written correspondence
•
Using judgement to absorb, interpret and
summarise large quantities of information
•
Identifying and escalating cases where there is
a risk
What will I get from the role?
•
You will make a significant contribution to the
aims of the FCA to protect consumers and reduce harm.
•
Working for the regulator, you will be part of a
team that plays a critical role for everyone in the UK who is a consumer of
financial services
•
You will develop your spoken and written
communication skills, exercising your judgement to gather intelligence to
feedback into the organisation
•
You will be in regular contact with the rest of
the FCA, and will build relationships beyond your direct team building your
knowledge of financial regulation
•
You will enter an environment of continuous
learning, receiving first class training and support
Skills required:
•
Knowledge of Microsoft Office Packages -
particularly Word, Outlook, Excel and PowerPoint
Personal qualities:
·
Proven customer service experience
·
Excellent spoken communication skills, including
active listening and using simple language
·
An investigatory mind-set, knowing how to find
answers
·
An ability to make judgement-based decisions,
using analytical skills to clarify situations
·
Excellent relationship building skills, building
rapport, adapting to and empathising with others
·
Resilient, able to work to SLAs even when under
pressure
·
Positive, composed, impartial and productive
Benefits: a minimum of 25 days’ holiday, flexible working options,
a non-contributory pension, private healthcare, interest-free season ticket loans,
a subsidised on-site fitness centre (London only), a subsidised restaurant,
charity and volunteering initiatives, sports and social clubs, a reflection and
multi-faith room, free eye tests and career and family leave.
Minimum qualifications required (e.g. GCSEs/A-Levels):
·
Minimum of 2 A Levels or equivalent grade C or above.
·
In addition to 5 GCSEs or equivalent at grade 4 (C) - 9
(A) including Maths and English.
Additional Information: Please note that this role does not meet the
government eligibility criteria detailed on gov.uk
for visa sponsorship. We’re therefore unable to sponsor visas for this
programme.
Employment start date: Monday 1st September 2025
Job type: Permanent
Salary: £23,000
Working hours: 35 hours per week
PLEASE
NOTE:
·
Your application and any work you submit throughout
the recruitment process must be all your own. You will not allow another person
to complete any parts of the assessment nor submit responses provided or
generated by an AI assistant or other similar software.
·
For
the 2025 Senior Financial Services Customer Advisor Apprenticeship submit your
online application by Sunday 20th April 2025. However, we recruit on
a rolling basis and therefore encourage early applications.
