There are few jobs where you can make a real difference to
the 2 million people who work in the UK Financial Services industry, the 40
million consumers of financial products and the stability of our economy as a
whole.
From regulating Consumer Credit to driving action on Foreign
Exchange manipulation or helping strengthen accountability in the banking
sector, the FCA is working with the industry to protect consumers, ensure the
integrity of the UK financial system and promote fair and effective
competition. Our remit has expanded significantly since our creation in 2013,
with the number of firms we regulate growing from 23,000 to nearly 45,000. We
oversee conduct across the full span of the financial sector from global investment
banks to high street payday lenders. We do this
by working with consumer groups, trade associations and professional bodies,
domestic regulators, international partners, and a wide range of other
stakeholders.
Short description:
The role requires a balance of offering excellent service,
with an investigatory mind-set. You will be curious, able to gather relevant
information, be resilient and able to work to service level agreements, using
your own judgement and building relationships across the organisation.
The key responsibilities of the role will include:
• Responding to consumer calls on a wide range of financial
issues
• Liaising with other FCA staff to resolve complex queries
• Drafting written correspondence
• Using judgement to absorb, interpret and summarise large
quantities of information
• Identifying and escalating cases where there is a risk
What will I get from the role?
• You will make a significant contribution to the aims of
the FCA to protect consumers and reduce harm.
• Working for the regulator, you will be part of a team that
plays a critical role for everyone in the UK who is a consumer of financial
services
• You will develop your spoken and written communication
skills, exercising your judgement to gather intelligence to feedback into the
organisation
• You will be in regular contact with the rest of the FCA,
and will build relationships beyond your direct team building your knowledge of
financial regulation
• You will enter an environment of continuous learning,
receiving first class training and support
Future prospects:
We encourage and support those apprentices who successfully
complete their professional qualification and apprenticeship programme to
secure a permanent role at the FCA.
Skills required:
Knowledge of Microsoft Office Packages - particularly Word,
Outlook, Excel and PowerPoint
Personal qualities:
·
Proven customer service experience
·
Excellent spoken communication skills, including
active listening and using simple language
·
An investigatory mind-set, knowing how to find
answers
·
An ability to make judgement-based decisions,
using analytical skills to clarify situations
·
Excellent relationship building skills, building
rapport, adapting to and empathising with others
·
Resilient, able to work to SLAs even when under
pressure
·
Positive, composed, impartial and productive
Pension/benefits: Career and family leave, flexible
working options, a minimum of 25 days’ holiday, a non-contributory pension,
private healthcare, interest-free season ticket loans, a subsidised on-site
fitness centre (London only), a subsidised restaurant, charity and volunteering
initiatives, sports and social clubs, a reflection and multi-faith room and
free eye tests.
Minimum qualifications required (e.g. GCSEs/A-Levels):
·
Minimum of 2 A Levels or equivalent grade C or above.
·
In addition to 5 GCSEs or equivalent at grade 4 (C) - 9
(A) including Maths and English.
Employment start date: Monday 1st September 2025
Salary: £23,000
Working hours: 35 hours per week
Annual leave allowance: 25 days
Please note: once you click on the Apply button your information will be kept on file and you will receive an email to let you know once the roles go live.
