Office Support Apprentice

Are you ready to glow in your first career role?

Glow Homes Letting & Sales are on the lookout for a motivated and organised individual to join our friendly team as an Office Support Apprentice. This is a fantastic opportunity to gain hands-on experience in a busy office environment while working towards a nationally recognised SCQF Level 6 Diploma in Digital Applications.

Responsibilities: 

• Working in the business support team as first response, logging issues on the help desk, and escalating queries to the appropriate teams when required.
• Become a systems expert on the CRM system - REX to manage client information for buyers, sellers, landlords, and tenants, ensuring all details and interactions are accurately recorded.
• Upload property listings for potential interest, arrange viewings and diarise these through REX
• Using Sharepoint collaboratively to access contracts and documents from buyers, sellers, landlords, and tenants ensuring version control and compliance.
• Drafting tenancy agreements, notices, and formal letters using Microsoft Word with approved templates.
• Maintain and monitor rent accounts using Microsoft Excel, tracking payments, deposits, and arrears.
• Use DocuSign to send and track for electronic signature, ensuring timely and compliant completion.
• Communicate with clients and team members via Outlook, scheduling viewings, meetings, and managing email correspondence.

Desirable skills:

• Basic customer service skills.
• A presentable and well-mannered appearance.
• Good computer literacy.
• The ability to use common sense and show initiative.

Working hours: 40 hours per week, 9am - 5pm (no weekends!)

Salary: £17,500 - £20,500 per annum.

Benefits:

• Potential performance bonus.
• Access to several training programmes within the property industry.
• Career progression opportunities, including potential for a permanent position, professional qualifications within the property sector and internal progression within the company

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!