Employer description:
The University of Bath (UoB) is embarking on the next stage of its digital transformation journey. A key part of this is to transform the way in technology services are delivered. The Digital, Data & Technology Department (DDaT) is a passionate community of technical experts who provide digital, data and technology services that are accessible, relevant, and secure. We are motivated by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future.
Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to develop and maintain strong partnerships with key stakeholders to deliver greater efficiency, coherence, cooperation and coordination.
Overview:
Our client is looking for enthusiastic applicants to apply for their Level 4 Network Engineer apprenticeship.
Responsibilities:
- Provision of 1st line (and some 2nd line) technical support for all users of computing and IT systems at the University. This would involve answering support queries via phone, email and face to face. Learning and adhering to local support procedures for call reception, fault logging, investigation and closure.
- Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up. To take ownership of user problems and be proactive and understanding when dealing with user's issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice.
- Schedule and undertake routine installations and removals of items of hardware and/or software.
- Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools. Correct malfunctions, calling on other experienced colleagues and external resources if required.
- Document details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
- Develop and improve (ITIL CSI) operational procedures and standards.
- Installation and configuration of desktop PC systems running various operating systems including MS Windows, MAC-OS and Linux.
- Carry out routine audits and checks to ensure adherence to policies and procedures.
Required skills:
- Technical competence and proven troubleshooting skills.
- Excellent organisational skills.
- Excellent interpersonal and communication skills.
- Ability to troubleshoot a multitude of hardware and software problems and to learn/ adapt to new technologies.
- Ability to assimilate new support tasks, while retaining and developing established ones.
- A basic working knowledge IT Operating Systems such as Windows and Linux.
- A keen interest in IT.
Desirable: Evidence of previous work experience paid or voluntary.
Entry requirements:
- an A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR a Level 3 apprenticeship in a similar subject
- OR a BTEC Extended Diploma in IT (180 credits)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
35 hours per week.
Benefits:
- Free counselling services through Health Assured.
- Cycle to work scheme.
- Electric vehicle salary sacrifice scheme.
- Staff discount at Team Bath gym.
- Staff discounts on postgraduate tuition fees.
- Staff discount on language courses.
- Generous employer contributory pension schemes.
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance.
- A wide range of personal and professional development opportunities including apprenticeships, LinkedIn Learning and more.
- Free entry to the Holburne Museum in Bath.
- Local discounts and more.
- A family-friendly workplace.
- An excellent reward package that recognises the talents of our diverse workforce.
- Relocation allowance.
- Visa reimbursement and interest-free loan to help with the cost of some immigration expenses.
Future prospects:
Following successful completion of the apprenticeship you have the opportunity to potentially jump into a full time position
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
