Level 3 Customer Service Apprenticeship With NatWest

LTSB are in its 6th year of partnership with NatWest Group and are looking for young people who are passionate about Banking & Finance to join a range of apprenticeship opportunities in permanent roles with the bank in 2024.

Finance & Customer Advisor Programme

We are offering places on our three-week interactive programme where you will receive employability training, interaction with NatWest Group staff and Q&A sessions, gain insight into the culture at NatWest Group and other employers, interview prep work and advice from previous LTSB students on their apprenticeships.

Programme start date: Monday 29th July

Successful completion of our programme guarantees you an interview with NatWest Group for a permanent role.

Starting Salary: £23,940

LTSB will continue to support successful candidates until roles commence in October 2024, and then for the first year of your career.

On the apprenticeship you’ll study to gain a qualification while putting new skills to use in work, earning a competitive salary, and being supported professionally through the programme.

Apprenticeship (the qualification you'll get)

You'll complete a Level 3 Senior Financial Services Customer apprenticeship.

Job Description (the role you'll be doing):

·       Analyse queries accurately and raise with the relevant parties without delay and escalate where needed.

·       Maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit for purpose solution whether dealing with complex issues.

·       Act as reference point for daily requests.

·       Capture and collate MI as needed, according to recognised processes and practices.

·       Suggest areas of customer and business focused improvement in your daily processing and escalate appropriately.

·       Review processing errors and customer complaints to identify trends and training needs.

·       Support process training and knowledge sharing in the team.

·       Participate in activities to drive improvements.

·       Operate within our people processes and policies.


We are looking for young people aged 16– 24 who are passionate about building a career in customer service. You don’t need previous experience, but you do need to show evidence of a genuine interest in the sector.

Eligibility Criteria:

We work in areas where talent struggles to find opportunity, and so we are specifically looking for young people who were eligible for free school meals, or from areas of low educational attainment, or have faced personal disadvantage. To be eligible you must meet the following criteria:

  • 16-24 years old
  • Did not attend a fee-paying school
  • Received free school meals and/or require additional support to access careers

We are looking for young people with a passion for learning and helping customers have the best experience.  There is no minimum academic criteria although Maths and English GCSE in England and National 5 qualifications or Foundation Apprenticeships in Scotland would be an advantage

For all the roles, you must be eager to learn and succeed!

 Published on 31-05-2024
 Deadline 21-06-2024