LTSB are in its 6th year of partnership with
NatWest Group and are looking for young people who are passionate about Banking
& Finance to join a range of apprenticeship opportunities in permanent
roles with the bank in 2024.
Finance & Customer Advisor Programme
We are
offering places on our three-week interactive programme where you will receive
employability training, interaction with NatWest Group staff and Q&A
sessions, gain insight into the culture at NatWest Group and other employers,
interview prep work and advice from previous LTSB students on their
apprenticeships.
Programme start date: Monday 29th July
Successful
completion of our programme guarantees you an interview with
NatWest Group for a permanent role.
Starting Salary: £23,940
LTSB will
continue to support successful candidates until roles commence in October 2024,
and then for the first year of your career.
On the apprenticeship
you’ll study to gain a qualification while putting new skills to use in work,
earning a competitive salary, and being supported professionally through the
programme.
Apprenticeship (the qualification you'll get)
Job Description (the role you'll be doing):
·
Analyse queries accurately and
raise with the relevant parties without delay and escalate where needed.
·
Maintain a clear understanding
of the needs of our customers and stakeholders to deliver the most appropriate
and fit for purpose solution whether dealing with complex issues.
·
Act as reference point for daily
requests.
·
Capture and collate MI as
needed, according to recognised processes and practices.
·
Suggest areas of customer and
business focused improvement in your daily processing and escalate
appropriately.
·
Review processing errors and
customer complaints to identify trends and training needs.
·
Support process training and
knowledge sharing in the team.
·
Participate in activities to
drive improvements.
·
Operate within our people
processes and policies.
Eligibility
We are
looking for young people aged 16– 24 who are passionate about building a career
in customer service. You don’t need previous experience, but you do
need to show evidence of a genuine interest in the sector.
Eligibility Criteria:
We work in
areas where talent struggles to find opportunity, and so we are specifically
looking for young people who were eligible for free school meals, or from areas
of low educational attainment, or have faced personal disadvantage. To be
eligible you must meet the following criteria:
We are
looking for young people with a passion for learning and helping customers have
the best experience. There is no minimum academic criteria although
Maths and English GCSE in England and National 5 qualifications or Foundation
Apprenticeships in Scotland would be an advantage
For all the roles, you must be eager to learn and succeed!
