Employer: Halo Leisure
Hours: 21 hours per week/21 months commitment
Location: Gloucester
Salary: £11.52 ph
How it works:
Ready to take a step into your leisure management journey?
We have a fantastic opportunity for you to grow your management skills. This role is at the heart of the operation of our centre, ensuring we deliver excellent services to our customers and that we run a safe and clean shift.
Reporting to the General Manager of your centre you will need an ambitious streak and a willingness to learn and mature on the job. Experience of working in the leisure sector is an advantage.
When working at a swimming pool, the National Pool Lifeguard Qualification will be needed.
We offer a nurturing and supportive workplace, along with strong induction and training programmes, to help you to grow and develop your leisure management career.
Your duties and responsibilities:
- Beat your objectives
- Run a safe and clean shift, taking care of the resources needed to deliver the services on offer
- Pitch in as needed to help your centre, your manager, your colleagues and your team
- Lead, manage and engage your team, promoting our values and expectations
- Plan resources for today, tomorrow, next week and next month
- Look after the wellbeing of your team
- Commit to your own development
- Take part in company training programmes
- Be the link between your manager and your team
- You and your team respect the privacy rights of customers and colleagues
- Take responsibility for the performance of your shift team
- Take an active interest in the company and your region
- Follow company policies, procedures and systems
- Manage the response to emergencies
You will be offered:
- Pension scheme (with an option to upgrade).
- FREE Halo Active membership and discounted prices for your family.
- Occupational Health and Wellbeing Services.
- Full training and development.
- Cycle to work Scheme.
- Access to a range of family friendly leave policies.
- Career breaks.
- Cash back and rewards.
- 10% discount on retail in Halo centres.
- Discounted Halo Cafe purchases.
- Long service anniversaries
- Enhanced Occupational Maternity Pay
- Apprenticeship and upskilling opportunities through our training provider COPA
Entry requirements
We’re looking for people who can deliver great experiences and delight customers. You’ll have the following skills, qualities and experience:
- Resolve customer complaints
- Monitor the quality and maintain customer service standards/interactions
- Make decisions in different situations
- Plan monitor and evaluate service improvement
- Evaluate the use of an appropriate budget
- Generate and close sales of products available
- Review, communicate and monitor health and safety in own area of responsibility
- Self-management
- Teamwork, including the ability to lead, manage and motivate a team
- Allocate and assure the quality of a team’s work
- Review team performance
- Induct people into the organisation
- Manage workplace communications
- Manage interpersonal communications.
You may also have experience with:
- Health and Safety matters with regard to staff and the general public.
- Pool testing procedures.
Eligibility criteria
National Pool Lifeguard Qualification
