Learning Coordinator

Capita Learning are looking for an enthusiastic Learning Coordinator to join the Birmingham team.

We are seeking a confident, customer oriented individual to facilitate and arrange the delivery of training needs for all client sites across the UK.

This is a Birmingham based, hybrid role. What you'll be doing:

• Responsible for the resolution of operational customer service issues within SLA's
• Proactively building a relationship with key customer contacts to build rapport
• Plan and book external training suppliers to deliver any requested training, including mandatory compliance training for Health and Safety areas to ensure that licenses are always valid.
• Liaise with external suppliers to provide the client with competitive quotes and training outlines for all requested training.
• Reconciliation of invoicing and shopping carts to ensure cost centres are charged accurately.
• Maintain training records of associates who attend your training, in the client's Learning Management System.

What we're looking for:

• Good understanding of different technologies, including telephony.
• Excellent oral and written presentation.
• Competent use of Microsoft office packages.
• Competent use of Microsoft Excel to create Pivot tables, V Look ups and manipulate large data files, to create high level summary reports for the client.
• Competent use of PowerBI.

About Capita Learning:

Capita Learning is a leader in Learning and Development Transformation. Our expertise covers everything from strategic learning consultancy to managed learning services, curriculum design and training delivery to digital and competency management.  We also specialise in apprenticeships and pre-employment programmes. You'll be joining a team who are passionate about innovation and who take pride in making learning and training the best experience possible.

What's in it for you?

• A competitive basic salary of up to £28,000 depending upon experience
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we'll get back to you.  For more information about equal opportunities and process adjustments, please visit the Capita Careers website.