JLR
is the UK's largest automotive manufacturer, built around two iconic British
car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive
vehicles; and Jaguar, one of the world’s premier luxury sports saloon and
sports car marques. The company employs almost 38,000 people globally and
supports around 275,000 more through our retailers, suppliers, and local
businesses.
We
recognise the importance in identifying talented people to become the next
generation of professional retail employees and help us achieve our ambitious
growth plans. We are looking for people who share our passion to join our
highly successful retail apprenticeship programme.
The
JLR Parts Advisor Apprenticeship
The
JLR retail apprenticeship programme is geared toward training the right
candidate to become a qualified Parts Advisor. But what does a Parts Advisor do?
Parts
Advisors are responsible for ordering, selling, and managing stock control on a
wide range of vehicle parts and accessories. Duties may vary from employer to
employer but will typically include:
·
Advising customers on how to solve a problem
with their vehicle.
·
Taking orders from customers both face to face
and over the phone.
·
Maintaining an ordered stock room and finding
parts from stock.
·
Raising invoices for parts sold.
·
Liaising with other members of staff.
·
Working alongside on-site Service Technicians/Mechanics
to ensure they have the parts needed to complete their daily work.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Customers may include members of the public, service departments of retailers, and garages.
Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.
Training Provided
As well as employment in our retailer, you will be given the
training and support you need to develop both personally and professionally.
Using a combination of classroom-based training, e-learning,
practical training, and application of learning, you will be guided by your
trainers and personal mentor along to the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.
(England)
On successful completion of the one year
programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· JLR specific certifications
(Scotland/ Wales/N.Ireland)
On successful completion of the 15 month
programme, you will receive the following:
·
Level 2 / 5 Customer Service
Apprenticeship
· JLR specific certifications
Scottish and Welsh training groups are subject to minimum numbers signed up on a course. Please speak to your recruitment advisor for further information.
Desired skills
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work.
Application
numbers for the JLR retail apprenticeship programme are high so we're looking
for you to demonstrate why you stand out from the crowd. We're not looking for
the finished article; rather we want to identify those people that are
ambitious and demonstrate a willingness to learn, who are excited by the
prospect of working with our fantastic, technologically advanced vehicles and
really engage in the recruitment process. Key personal skills to demonstrate
include:
·
A willingness to learn
·
Teamwork
·
Quality focus
·
Personal responsibility and resilience
·
Problem solving
Minimum entry requirements
GCSE grades 9 – 4 (A – C) or equivalent in English, Maths
and two other subjects are required.
In Scotland, applicants must have or
be predicted to achieve Scottish National 5 Grades A - C or above in English,
Maths and either a Science or Technical subject.
'Equivalent'
grades include:
·
BTEC first diplomas and certificates
·
OCR Nationals
·
Key Skills Level 2
·
NVQs
·
Essential Skills (Wales)
·
Functional Skills Level 2
· Core Skills (Scotland)
We accept predicted grades and conditional offers can be
made based on predicted grades.
Future Prospects
There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship.
Your early development is carefully mapped through your apprenticeship
journey with your learning focused toward achieving an industry recognised
qualification. Embedded within your training are the JLR global training
materials. This is the grounding for your future development within the network
and our Learner Management System, Excellence will guide you through your
short, medium, and long term career path.
Further notes
We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.
Please do not contact the retailer. Inspiro Learning are the main point of contact for this vacancy and carry out the full recruitment service for the JLR network. Approaching the retailer directly will not always help your application.
Due to the high number of applications, we cannot provide a timescale on
when you are likely to receive a response. As most of our roles are recruited
for on an ongoing basis, we will contact you if you are successful at
progressing to the next step. It is not possible for us to contact every
applicant individually. If you have not heard back on a specific vacancy but
find another opportunity that is of interest to you, we welcome an additional
application.
