JLR
is the UK's largest automotive manufacturer, built around two iconic British
car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive
vehicles; and Jaguar, one of the world’s premier luxury sports saloon and
sports car marques. The company employs almost 38,000 people globally and
supports around 275,000 more through our retailers, suppliers, and local
businesses.
We
recognise the importance in identifying talented people to become the next
generation of professional retail employees and help us achieve our ambitious
growth plans. We are looking for people who share our passion to join our
highly successful retail apprenticeship programme.
The
JLR Customer Service Advisor Apprenticeship
The
JLR retail apprenticeship programme is geared toward training the right
candidate to become a qualified Customer Service Advisor. But what does a
Customer Service Advisor do?
A
Customer Service Advisor deals directly with customers and acts as a go-between
between the customer and Service Technicians/Mechanics, scheduling vehicle
service work. They will handle administrative and customer relations aspects of
service department operations. Some of the duties include:
·
Interpreting customer concerns and comments and
liaising with Service Technicians.
·
Booking/scheduling vehicle services.
·
Liaising with customers about any
additional work required.
·
Estimating time and costs associated with
repairs.
·
Handling customer complaints.
·
Responding to customer requests.
·
Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.
Training Provided
As
well as employment in our retailer, you will be given the training and support
you need to develop both personally and professionally.
Using
a combination of classroom-based training, e-learning, practical training, and
application of learning, you will be guided by your trainers and personal
mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.
(England)
On successful completion of the one year programme, you
will receive the following:
· Level 2 Customer Service Practitioner Standard
· JLR specific certifications
(Scotland/ Wales/N.Ireland)
On successful completion of the 15 month programme, you
will receive the following:
·
Level 2 / 5 Customer Service
Apprenticeship
· JLR specific certifications
Scottish and Welsh training groups are subject to minimum numbers signed up on a course. Please speak to your recruitment advisor for further information.
Desired skills
As
the main point of contact with our customers you will require exceptional
communication skills with the ability to multi-task.
Application
numbers for the JLR retail apprenticeship programme are high so we're looking
for you to demonstrate why you stand out from the crowd. We're not looking for
the finished article; rather we want to identify those people that are
ambitious and demonstrate a willingness to learn, who are excited by the
prospect of working with our fantastic, technologically advanced vehicles and
really engage in the recruitment process. Key personal skills to demonstrate
include:
·
A willingness to learn
·
Teamwork
·
Quality focus
·
Personal responsibility and resilience
·
Problem solving
Minimum
entry requirements
GCSE
grades 9 – 4 (A – C) or equivalent in English, Maths and two other subjects are
required.
In
Scotland, applicants must have or be predicted to achieve Scottish National 5
Grades A – C or above in English, Maths and either a Science or Technical
subject.
'Equivalent'
grades include:
·
BTEC first diplomas and certificates
·
OCR Nationals
·
Key Skills Level 2
·
NVQs
·
Essential Skills (Wales)
·
Functional Skills Level 2
· Core Skills (Scotland)
We accept predicted grades and conditional offers can be
made based on predicted grades.
Future Prospects
There are lots of opportunities to develop your career
within our expanding retail network. Once
qualified, the earning potential for a Customer Service Advisor is between
£20,000 and £30,000, so it is worth considering the future opportunities beyond
the apprenticeship.
Your early development is carefully mapped through your apprenticeship
journey with your learning focused toward achieving an industry recognised
qualification. Embedded within your training are the JLR global training
materials. This is the grounding for your future development within the network
and our Learner Management System, Excellence will guide you through your
short, medium, and long term career path.
Further notes
We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.
Please do not contact the retailer. Inspiro Learning are the main point of contact for this vacancy and carry out the full recruitment service for the JLR network. Approaching the retailer directly will not always help your application.
Due to the high number of applications, we cannot provide a timescale on
when you are likely to receive a response. As most of our roles are recruited
for on an ongoing basis, we will contact you if you are successful at
progressing to the next step. It is not possible for us to contact every
applicant individually. If you have not heard back on a specific vacancy but
find another opportunity that is of interest to you, we welcome an additional
application.
