IT Technician Apprentice

About us:

Helpdesq is a dynamic and growing group of technology companies delivering IT support, data centre hosting and our own VoIP platform. Our team is passionate about delivering first-class service, technical innovation, and efficient support to our wide range of clients. Based near Dorking in Surrey, we offer a friendly, collaborative working environment with excellent opportunities for professional development.

Overview:

We’re looking for a motivated and enthusiastic apprentice to join our technical team. This is a hands-on role that combines real-world experience with a recognised, government-backed IT apprenticeship scheme. You’ll gain practical experience in IT and VoIP systems while working closely with our team of engineers.

This is a fantastic opportunity to launch a career in IT and communications, with a view to becoming a dedicated IT and VoIP engineer. While the role is primarily office-based, there may be opportunities for travel within the UK and Europe as your experience grows.

Responsibilities:

• Provide first-line telephone and email support to clients.
• Assist in the setup, configuration, and maintenance of IT and VoIP systems.
• Maintain detailed and accurate technical records and documentation.
• Support behind-the-scenes technical work and routine maintenance.
• Participate in system monitoring and respond to issues as they arise.
• Collaborate with the team to deliver excellent service to our clients.
• Contribute to internal projects including the implementation of AI tools.

What we’re looking for:

• Enthusiasm and a genuine interest in IT and technology.
• A self-motivated and proactive attitude.
• Good interpersonal and communication skills.
• Excellent attention to detail and a methodical approach to work.
• Ability to work as part of a team and independently.
• A full UK driving licence and access to your own vehicle (essential).
• No formal experience required – but you should be the kind of person people come to for tech help!

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

40 hours per week, Monday to Friday, 9am - 5:30pm with a 30 minute lunch break.

Benefits:

• A fully funded, government-recognised apprenticeship in IT.
• On-the-job training and hands-on experience with modern IT and VoIP systems.
• A supportive and efficient work environment with a strong team culture.
• Real career progression opportunities within the business.
• A competitive salary.
• Travel opportunities within the UK and possibly Europe.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!