The role will initially be divided between three key areas – Workshop Administration, Team and Project Support, and Helpdesk Support and Administration. You will be trained up over a period of time to do the following tasks:
Workshop Administration
• Setting up Laptops and Desktops following a Build Sheet.
• Testing new client equipment is working.
• Removing and replacing parts from Laptops and Desktops.
• Keeping the workshop and associated areas clean and tidy.
Team and Project Support
• Assisting with Onsite Hardware Installations.
• Supporting Office Move and Migration Projects.
• Data Cable, trunking and rack installs.
• Research of new technologies.
• Some onsite visits or nights away may be required from time to time as part of this role.
Helpdesk Support and Administration
• Answering Helpdesk calls and logging support tickets.
• Assisting with troubleshooting breakfix issues.
• Administration of tickets and configurations in our database.
• Recording events and problems ensuring ticket has all details and updates.
• Directing unresolved issues to the next level of support.
