IT Support Technician Apprentice

Employer description: 

Horsforth School is a vibrant, successful and ambitious school located in Horsforth Leeds. The school prides itself on opportunity and achievement for all. Our curriculum is values driven and this is at its heart.

For our 1600 students, Horsforth School provides an engaging environment of discovery and growth. For our colleagues too, this setting offers some great benefits. Located in North-West Leeds, the school is just five miles from the city centre with its thriving retail, leisure and cultural facilities, yet on the edge of open countryside. York, Harrogate and the Yorkshire Dales are within easy reach.

Overview:

Horsforth School is seeking to appoint an IT Support Technician Apprentice on an approved apprenticeship at Level 3 (A Level) with the opportunity for a permanent role following the apprenticeship. 

Duties: 

• Provide first-line service desk support by responding to technical queries and resolving basic IT issues for staff and students.
• Log and monitor IT faults through the school’s service management system, ensuring they are resolved promptly and efficiently.
• Install, configure, and update software and hardware across the school’s IT infrastructure under guidance.
• Assist in the setup and maintenance of IT equipment, including computers, laptops, printers, and mobile devices.
• Support the administration and management of e-learning platforms and educational software used by students and staff.
• Conduct basic repairs and troubleshooting on IT hardware and devices, escalating complex issues when necessary.
• Ensure IT equipment and systems are well maintained, secure, and functional to support teaching and learning.
• Collaborate with staff and IT team members to identify IT needs and suggest practical solutions.
• Maintain accurate records of IT issues, maintenance, and inventory to support operational effectiveness.
• Communicate clearly and effectively with users, offering technical advice and support in a professional manner.

Desired skills: 

• Hardworking.
• Keen to learn.
• Honest.
• Trustworthy.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37 hours per week, Monday to Thursday 8am to 4pm and 8am to 3.30pm on Fridays

Benefits

• Ability to get hands on experience with the latest teaching technologies.
• A varied role, no two days are the same.
• The opportunity to interact with many people who have differing levels of IT skills.
• The opportunity to become proficient with the skills necessary, for a successful career as an IT Technician working in the educational sector.

Future prospects: 
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!