IT Support Apprentice

Employer description: 
FISco stands at the forefront of the UK's rapidly expanding technology-driven facilities management sector. Currently, the company boasts a robust workforce, employing over 300 individuals directly and 2000 indirectly, and is on the verge of achieving an annual turnover of £40 million. 

Our pioneering approach provides scalable and adaptable solutions tailored to the evolving needs of our clients. Nationwide, over 30 esteemed Blue chip organisations entrust FISco with the management of their premises, enabling them to concentrate on elevating their business to greater heights.

We firmly believe in the immense benefits that a diverse workforce brings to our organisational prowess and integrity. 
FISco UK is an ardent advocate for equality, offering equal employment opportunities and fair compensation.

Overview: 
In alignment with our growth and commitment to excellence, we are actively seeking dedicated IT support apprentice who is adept at navigating the challenges of a dynamic business environment.

This opportunity is not only a chance to advance your career but to do so within an organisation that prides itself on delivering exceptional service, fostering a culture of hard work, and promoting excellence among its team members. 

Duties: [will include, but not be limited to:] 

• Provide IT support for any software/hardware issues that arise 
• Provide IT support for any phone/network issues that arise 
• Setup new joiners with a laptop/desktop/phone and any peripherals as necessary 
• Perform leaver process when employees leave, as per IT leaver process 
• Ensure Windows updates are applied to all in house servers at a time agreed with management to cause the least amount of disruption 
• Setup new users on CIMS/Taskye (FISco in house Facilities Management system) 
• Change/configure user access/approvals on Taskye following official email requests 
• Liaise with 3rd party IT support company about any IT issues that need escalating (they predominantly look after the server/network infrastructure, but have admin access to login remotely and look at desktop support issues also) 

Desirable skills:

• Previous knowledge of IT systems (laptops and phones) and applications such as Microsoft office 
• Excellent communication skills, both written and verbal 
• Willingness to exceed customer expectations 

Personal qualities:

• Ability to take initiative, prioritise and manage time effectively 
• Self-motivated and positive attitude 
• Ability to work on your own and within a team 
• Innovative and imaginative 
• Flexibility and deceptiveness to change 

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Benefits:

• Brand new office building
• Employee Assistance Program
• Company sponsored events
• 25 days holiday plus bank holidays
• Pension

Future prospects:
A team where you can voice your own opinion, make an impact and where you and your experience are valued.

We offer ample opportunities for internal progression, enabling you to engage in cross-training and actively shape your career trajectory within the company.

Our support extends to employees eager to pursue diverse interests, ensuring your professional development is both enriching and aligned with your aspirations.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!