IT Support Apprentice

About the Company: 
Cutler IT Limited is a leading technology solutions provider, empowering businesses through innovative IT services. Based in South Yorkshire, we serve diverse clients with tailored IT support, consulting, and installations. Our customer-centric approach ensures reliability, responsiveness, and excellence.

We stay at the forefront of technology, offering cutting-edge solutions and fostering a collaborative work environment that values innovation. 

Overview: 
We are looking to recruit a 1st Line Support Engineer Apprentice to join our busy team in Rotherham. 
The successful candidate will be responsible for providing telephone and remote 1st line support, and eventually to provide site-based installation of both hardware and software. 
Learning will be on the job.

Key Responsibilities: [will consist of:] 
Technical Support:

• Provide technical support to both internal and external customers through various communication channels. 
• Establish and diagnose ICT problems/faults using appropriate troubleshooting methodologies and tools. 

Communication and Customer Service:

• Communicate effectively with stakeholders at all levels, guiding them through steps to resolve issues or set up systems.
• Prioritize IT issues in response to customer service level agreements.

Installation and Configuration:

• Install and configure software and hardware, including mobile apps, printers, projectors, scanners, and cameras.
• Support the roll-out of upgrades or new systems and applications.
• Administer mobile devices on the network and configure network devices such as switches and routers.

What we are looking for: 
Personal qualities:

• Good timekeeper
• Reliable and trustworthy
• Ability to work unsupervised
• Motivated
• Good attention to detail

Possession of a full UK driver’s license or commitment to pass the test within the year is advantageous.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Benefits:

• Diverse and inclusive workplace
• Flexible working
• Competitive salary

Future prospects:
The company offers a permanent role upon successful completion of the apprenticeship, depending / based on performance.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!