IT Support Analyst Apprentice

Employer description:

This post is part of the Bright Futures Education Trust’s central IT team and will provide support to five of schools in the Trafford area. The post holder will be based across each site on a rota with occasional requirement to work flexibly. The role holder will work under the supervision of the Trust’s Digital IT Manager, who is the line manager of the role holder.

Overview:

As part of the team, role holders will be responsible for the monitoring and resolution of IT related issues and queries. The post holder will play a pivotal role in providing a high level of user support utilising an IT service desk. The post holder will be based at each school in rotation over a working week. Some travel to other sites may be required.

Responsibilities:

• Support the provision of an efficient IT support service to Trust IT users to include 1^st and 2^nd line desktop, network and server infrastructure support.
• Contribute and maintain a process of IT incident call handling and escalation.
• Assist with change management implementation.
• Assist with the maintenance and support of all the Trusts IT systems and infrastructure when required.
• Support management and the Digital IT Manager in project implementation as well as the implementation and maintenance of trust IT standards and best practice.
• Learn new technologies as appropriate.
• The role will require occasional out-of-hours working.
• Complete a level apprentice framework alongside external training partner

Desirable skills:

• IT Literacy including Windows and Microsoft Office.
• Troubleshooting of IT related problems.
• Self-motivated with a drive to complete tasks to the required time scales and quality standards.
• Willingness to work outside of normal working hours on occasion.
• Flexibility to adapt to changing workload demands.
• Personal commitment to the Trust’s professional standards and code of conduct.
• A commitment to further training and a willingness to participate in relevant CPD.
• A positive approach to challenges, which seeks solutions to problems and addresses difficulties
• ESSENTIAL: Must have a full UK driving license and access to a vehicle that can be used for commuting between schools. 

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

36.5 hours per week.

Benefits:

• 26 days annual leave & bank holidays.
• Access to a local government pension.
• Working with a great team across schools.
• Gaining an IT Level 3 apprenticeship qualification.

Future prospects:

This apprenticeship is offered on an 18-month fixed-term basis. However, for the right candidate, there may be an opportunity to transition into a permanent position upon successful completion of the programme and subject to business needs.

About QA:

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Interested? Apply now!