IT Service Desk Apprentice

Are you looking to kickstart your IT career with a nationally respected company?

Pegasus Group is a leading national consultancy in planning, design, environment, and economics. With offices across the UK, our expert teams support major developments and projects, backed by a dedicated IT department that keeps our systems running smoothly.

We’re looking for an IT Service Desk Apprentice to join the team at Pegasus Group and gain hands-on experience supporting users across a dynamic professional environment. You’ll play a key role in supporting the IT team by assisting staff with a wide range of technical issues and gaining hands-on experience troubleshooting hardware, software and network problems.

Responsibilities:

• Providing first-line support for hardware, software and operating systems (Windows and macOS).
• Assisting with the setup and removal of user accounts (onboarding/offboarding).
• Supporting and learning systems such as Active Directory, Microsoft Exchange, and Office 365.
• Logging all support requests and documenting troubleshooting steps.
• Ensuring compliance with IT policies and maintaining service standards.
• Collaborating with the Service Desk Manager and wider teams to resolve cross-functional issues.
• Delivering great customer service by responding to user queries promptly and professionally.

What we’re looking for:

• Strong organisational skills with great attention to detail.
• Ability to work both independently and as part of a team.
• Proactive attitude with a problem-solving mindset and eagerness to learn continuously.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week, Monday to Friday, shifts between 8am - 6pm.

Benefits:

• 25 days holiday + 3 extra gift days between Christmas and New Years + bank holidays.
• Discretionary bonus potential of up to 5% of your salary.
• 7% employer pension contribution.
• Private healthcare and access to a confidential employee assistance program.
• Flexible, hybrid working (subject to conditions).
• Ongoing support for training, professional qualifications, and CPD.
• Access to employee events, conferences, and networking opportunities.
• Mental health support via trained mental health first aiders.
• Cycle to Work scheme and free Tastecard membership.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!