Employer description:
VCI Ltd is a dynamic and forward-thinking company with a strong focus on delivering high-quality IT services across its UK offices. With a collaborative culture and commitment to innovation, VCI supports its teams through training, development, and modern technologies to ensure continuous improvement and excellent service delivery.
Overview:
As an IT Service Desk Analyst Apprentice, you will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements.
Responsibilities:
- Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests.
- Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune.
- System administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks.
- Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving.
Desirable skills:
- Strong communication skills (verbal and written).
- Excellent customer service and interpersonal skills.
- Problem-solving and analytical thinking.
- Ability to follow procedures and meet deadlines.
- Basic understanding of Microsoft 365 and Windows environments.
- Team player with a collaborative mindset.
- Positive and professional attitude.
- Willingness to learn and grow.
- Attention to detail.
- Self-motivated and proactive.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
35 hours per week, 9am - 5pm.
Benefits:
- 25 days holiday & bank holidays: Enjoy a healthy work-life balance with 25 days of annual leave plus 8 bank holidays.
- Pension scheme: Access to a competitive pension plan to support your future financial wellbeing.
- Employee assistance programme (EAP): Free, confidential support and advice for personal or professional challenges.
- Regular staff forums: Opportunities to share ideas and feedback through regular forums across all sites.
- Life insurance: Peace of mind with life cover providing 4x your salary to your family.
- Cycle to work scheme: Save on a new bike and accessories through a salary sacrifice scheme for your commute.
Future prospects:
Successful apprentices may progress into permanent roles within the IT Service Desk team or move into specialized areas such as Systems Engineering, Network Administration, or Cybersecurity. VCI Ltd supports career development through further training, certifications, and internal promotions.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
